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Key responsibilities of the General Manager role include: The General Manager position is the primary person responsible for planning, directing, and managing all restaurant operations. They will ensure that the entire operation runs efficiently and according to Company policy and standards. The General Manager will maintain the Company's high standards of food, service, health and safety and ensure the efficient and profitable business performance of the restaurant. They will also maintain the optimal utilization of staff and resources. Manages performance of all employees to ensure they are successful in their individual roles and is responsible for scheduling and monitoring all employee shifts. Ensures vendors and suppliers are properly compensated and are meeting the needs of the business. Is professional, accessible and guest-facing. Responsible for general business administration to include payroll, human resources, marketing and financial reporting. Promotes the business, builds sales, increases profits, ensures guest satisfaction, and brand integrity. This position is adaptable, flexible, multi-tasks and directs all restaurant activities. The General Manager embraces the companyâs core values: Show You Care, Be Inclusive, Embrace the LGBTQ community, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations.
Job Requirements
The ideal candidate for our General Manager role will meet the following requirements: *Local candidates preferred * High School Diploma or equivalent is required.
⢠Applicants must be 21 years of age at the time the job offer is made.
⢠At least four years of basic restaurant experience in a fast-paced environment is required; preferably at least two years of experience in fast-casual dining.
⢠Proficiency of Microsoft Office Applications, including use of Excel, Word, Outlook and PowerPoint.
Knowledge, Skills, and Abilities:
⢠General knowledge and experience in full service restaurant operations/ hospitality industry, including food preparation and presentation.
⢠Strong organizational and planning skills.
⢠Strong operational skills in a customer-service and hospitality environment.
⢠Strong coaching and mentoring skills.
⢠Experience in staff management and development.
⢠Intermediate mathematical computations skills.
⢠Intermediate financial/reporting skills.
⢠Ability to communicate clearly and concisely, both orally and in writing.
⢠Ability to build relationships at all levels.
⢠Strong multi-tasking skills and is flexible.
⢠Ability to handle confidential and sensitive information.
⢠Ability to manage changing priorities.
Core Competencies:
⢠Missed Meal Punches - Managers are expected to monitor employees' Meal Breaks to ensure all hourly employees are provided sufficient coverage in order to allow the employee to take their required Meal Break. Payroll sends out a daily notification to advise managers of any violations of this policy. Time Punches are to be reviewed DAILY to validate any Missed Meal Breaks. Each Monday, the Missed Meal Break Report needs to be faxed to HR Payroll. Additionally, each âpayrollâ Monday, all valid missed meals Labor Distribution Time Punches need to be faxed to HR Payroll. Any manual time punch adjustments need to obtain authorization from the employee, via their signature. Your goal is to have no violations during each payroll period.
⢠Safety - Maintains a safe work environment and restaurant adherence to all safety standards. Comply with ServSafe practices in regards to personal cleanliness and food.
⢠Paperwork - Ensures daily, weekly, monthly logs are maintained and accurate. Open and close the restaurant with responsibility for cash handling, assisting with receiving products, monitoring par and prep levels for the restaurant.
⢠Team Player - Creates a positive, respectful, productive and professional work environment conducive to team building. Treats all associates and vendors with respect and dignity.
⢠Talent Coach - Continuously develops the competencies of both self and others; identifies needs for top talent while managing root cause for underperforming employees.
⢠Customer Focus - Delivers legendary service that meets and exceeds all customers' expectations and leverages the voice of the customer to consistently improve service, standards, cleanliness, quality, and friendliness.
⢠Results Driven - Consistently meets and exceeds goals, exhibits professional courage and innovation to drive the business forward.
⢠Leadership - Acts in a professional manner at all times, is the leader that all employees strive to become. Provides training, coaching and mentors employees. Acts in an ethical manner.
⢠Business Acumen - Creates and communicates a persuasive vision, competitive winning strategies, and ensures store and individual goals are aligned with company goals.
⢠Communication -- Able to communicate effectively with individuals from diverse backgrounds.
⢠Commitment â Executes all systems and standards. Understands and accurately follows all restaurant recipes. Demonstrates a willingness to learn and further develop as an employee, is accepting of change, and is committed to making the concept stronger.
⢠Work Ethic â Consistently works hard and is accepting of any and all tasks assigned to them. Completes work in an acceptable time frame. Demonstrates a willingness to help out in all aspects of the restaurant when needed.
⢠Sense of Urgency â Works well in a fastâpaced environment and multiâtasks throughout the duration of their shift. Focuses on completing tasks timely, properly, and efficiently. Manages time wisely.
