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The Customer Service and Vendor Account Representative is a key part in ensuring that our company runs efficiently and effectively.  This role is a vital one within Hydrobuilder, as the person works with members of all departments, interacts directly with vendors and customers, and works to eliminate waste and inefficiencies.   Essential Job Functions:Handle all post-sale customer questions and issues via email and phoneManage 30 plus vendor relationships at the day to day levelIdentify areas for automation, improvement and/or elimination of standard vendor related processes.Work to eliminate manual data entry wherever possible.Review orders identified by our fraud protection systems for approval/declineDrive change within Hydrobuilder and our vendors to create a better user experience.Manage all aspects of customer orders (order entry, purchasing, expediting).Work with the other internal departments to quickly resolve customer concerns.Review, approve and process all RMA (Return Merchandise Authorization) requests after ensuring all company requirements are met.Resolve discrepant returns and troubleshoot warehouse and shipping issues.Key Competencies:Problem solving.Empathy.The ability to work both tactically and strategically.Effectively prioritize and manage your time.Strong keyboard and 10-key skills.Be able to manage difficult or emotional situations.Respond promptly to internal customer needs.Quickly embrace, learn and apply new technology and/or procedures.Strict attention to detail.A proven ability deliver excellent customer service. 
