Description Robert Half is currently searching for an articulate, highly-skilled Customer Service Representative. Do you want to apply your outgoing personality to further the benefit of a valuable business? This is the opportunity for you. Expect this role to exist within a dynamic and fast-paced working environment. This long-term contract / temporary to hire Customer Service Representative position could be for you, if you're available to work in Escondido, California.Key responsibilities
Receive and place telephone calls
Be a part of business development by actively cross-selling and referring customers
Receive and send written business correspondence
Provide accurate, friendly customer service in a timely fashion
Requirements - Comprehensive knowledge of Administrative Assistance
Adeptness in data entry
Proficiency in Email Correspondence
Foundational knowledge in Call Center Customer Service
Knowledge of Answering Inbound Calls
Demonstrated knowledge of Multi Task
Dispatching experience highly desired
Ability to use multiple computer systems, applications, and utilize search tools to find information
Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Excellent problem-solving skills
Hands-on knowledge of MS Office Suite
Strong customer service and office administrative skills
No stranger to performing extensive research to resolve complex customer inquiries
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
Ability to communicate verbally and in writing effectively throughout all levels of the company
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Enthusiastic attitude and an engaging businesslike approach
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
