Description Are you an experienced customer service professional looking to take the next step in your career? Our client is seeking a dedicated individual to join their team as a Senior Customer Service Representative. If you're ready to lead by example, mentor team members, and drive exceptional customer experiences, then this is the opportunity for you!Key Responsibilities:
Serve as the primary point of contact for escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
Provide guidance and support to junior customer service representatives, offering coaching and mentorship to enhance their performance and development.
Act as a subject matter expert on products, services, and company policies, assisting both customers and team members with inquiries and issues.
Monitor and analyze customer service metrics, identifying trends and areas for improvement, and implementing strategies to enhance the customer experience.
Collaborate with cross-functional teams to address customer concerns and implement solutions to improve service delivery.
Lead by example, demonstrating a commitment to excellence in customer service and fostering a positive and inclusive team culture.
Requirements
Previous experience in a customer service role, with demonstrated leadership abilities and a track record of success in resolving complex customer issues.
Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and team members at all levels.
Strong problem-solving skills and the ability to think critically and analytically to resolve issues and address customer needs.
Proficiency in customer service software and systems, with the ability to learn and adapt to new technologies quickly.
Bachelor's Degree in Business, Communications, or related field preferred but not required.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
