The Desktop Support I, under guidance of the Desktop Support Manager, provides daily local and remote desktop support for our Corporate and Site employees. This position will require most support to be provided over the phone. The candidate must be willing to work on a variety tasks to meet the daily demands in IT. The Desktop Support I has technical support experience, strong technical abilities, excellent interpersonal skills with the ability to establish and maintain rapport with a variety of clients and internal staff verbal and written communication skills, superior technical skills, an eye for detail and an aptitude for logic and problem solving, and is a self-motivated quick learner.Pay: $26 - $28.85 / HourDUTIES AND RESPONSIBLITITESProvide 1st and 2nd Level IT support on Desktop, Laptop, VoIP, Printers, Copiers, Mobile devices iPhone, Android and Network issues to local and remote staff.Documents, tracks, and monitors the problem to ensure a timely resolution. Monitor queue regularly, resolve incoming tickets, phone calls, and walk-up requests.Training Room setups. Be able to work in a fast-paced environment.Occasional site visits and travel required.Experience with Windows 10, 11, Mac OS, Adobe, FoxIt and Office 2019 and above.Experience with AD, Sophos, Kaseya, HelpSpot, GSuiteBasic knowledge of Firewall, Router, Switch, APs configuration and troubleshooting.Experience with Imaging, computer deployment and setup devices for new employees. OtherComply with all FPI policies and procedures.Promote a professional image by adhering to FPI Management's Dress Code Policy. Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.Perform any and all functions as directed by the supervisor, including special project assistanceResponsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
