The Engineer - Systems (Field Service) will possess a high level of technical proficiency enabling them to set-up, configure and maintain customers IT systems. They are the are the front line in operating reliable and secure infrastructure when it comes to handling the entire life cycle of a rack. They will specialize in providing on-site and/or remote technical support for various types of technology. They are responsible for troubleshooting, repairing, and maintaining customer’s IT systems, ensuring quick and accurate diagnoses to resolve customer issues.Responsibilities:
Responsible for all tasks associated with planning and tracking capacity, mounting network equipment while adhering to best practices, industry standards, and manufacturer requirements Implementation of network and security technologies.
Work as Smart Hands support with Network Engineer to decommission, install, cable, label, test, and troubleshoot various types of network equipment (Switches, Routers, Servers, Wireless Access Points, PDUs)
Aid in arranging routers, hubs, install support structures, including racks, ladders, and j-hooks, threaded.
Configuration and troubleshooting of devices from various OEMs including Cisco, Juniper, Palo Alto Networks, etc.
Participate and contribute in meetings involving design, architecture, deployment and change control.
Collaborate with teams across technologies and departments.
Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution.
Show a strong aptitude for troubleshooting and problem solving.
Solve problems at their root and step back to understand the broader context.
Maintain service level agreements through the implementation of proactive issue detection and reporting.
Be biased to act in the absence of direction or support.
Improve effectiveness through process innovation.
Qualifications:
Bachelor’s Degree in Engineering required; Master’s Degree in Engineering preferred.
Relevant OEM certifications for major OEMs. Preferred certifications include Cisco, Juniper and Palo Alto Networks.
CCNA certification preferred.
A strong working knowledge of server systems, network protocols, storage platforms, and other related technologies. (2 years)
Experience working in a Data Center environment: racking & stacking equipment, cable management and/or structured cabling. (2 years)
Expertise with a minimum of 3 top tier technology vendors such as Cisco, Arista, Juniper, Palo Alto Networks, Fortinet, Checkpoint, Vmware, Aruba, Mist, Silverpeak. 2 years.
Working knowledge and experience with at least one Public Cloud – AWS, Azure or Google Cloud, specifically networking in the public cloud. (2 years)
Knowledge and experience with Firewalls and VPN devices, specifically with Cisco, PAN and Fortinet. (2 years)
Knowledge and experience with enterprise networking infrastructure, wireless and data center networking. (2 years)
Knowledge and experience with at least one SD-WAN solution either Cisco, Vmware or Silverpeak. (2 years)
Understand the customer’s business drivers and how to map these to a public, private, hybrid or multi-cloud solution. (2 years)
Minimum of 2 years’ experience in a post-sales/ deployment capacity.
Flexible schedule. Ability to work on nights and weekends.
A strong working knowledge of server systems, network protocols, storage platforms, and other related technologies. (3-5 years preferred)
Experience working in a Data Center environment: racking & stacking equipment, cable management and/or structured cabling. (3-5 years preferred)
Knowledge of Copper (CAT5, CAT6) and Fiber Optic cabling, basic testing, and labeling standards
Data center power infrastructure (PDU, UPS, Grounding, Etc.)
Able to read and update a rack diagram and perform site surveys.
Able to read network port mapping.
Understand hardware for wireless networks. IE able to mount and cable Wireless Access Points.
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.Los Angeles Unincorporated County Candidates Only : Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
