Customer Service Representative
The Customer Service Representative carries out all customer service activities such as responding to customer inquiries, processing orders and receipts, handling complaints in a prompt, courteous and effective manner. Other responsibilities include but not limited to coordinating routing and scheduling pickups with carriers. Qualified candidates will be able to plan, schedule, direct and execute the day-to day distribution activities.
Essential Duties & Responsibilities:
Interacts in a good working relationship with customers by responding to all inquiries regarding orders, routing, shipments, inventory counts, etc. in a courteous and effective manner
Prepare routing information, schedule appointments with carriers, and shipping documents.
Processes and inputs all customer orders
Produces inventory reports to check for product availability
Produces all related paperwork and necessary information required for customer orders
Coordinates special and last-minute shipping requests with the Shipping and Operations Departments, expediting any order as necessary
Provides follow up with other departments to ensure service standards are being met
Ensures proper invoicing of accounts by verifying computer generated invoices
Prepares shipping and tracing information to customers as required
Communicates customer feedback to management including any signs of dissatisfaction
Acts as a liaison between the warehouse and customer in administration of the account
Oversees all paperwork associated with orders and inbound receipt and maintain the corresponding files
Maintains current and accurate procedure manual, which details the processing requirements of the account
Filing and managing/updated Excel spreadsheets
Other Education, formal training, knowledge, skills, abilities, and other characteristics which are desired for this position:
Strong computer knowledge including MS Office applications
Proficient in MS Excel
Experience with office or clerical functions of warehousing, distribution or supply chain preferred
- particularly in the retail sector
Basic typing skills
Familiarity with I0-key
Strong communication skills, passionate about creating value to organization and customer needs
Excellent customer service skills
Requirements:
Willingness to learn
HS diploma or equivalent
Bi-lingual (Spanish) is preferred, not required.
Excellent oral and written communication skills.
if you are interested, please send a Text to 909-519-0218 for a short interview
shift Hours: 730am to 430pm - some weekends during peak season
Spanish bilingual preferred
https://www.solvisemployment.com/
