This role is primarily focused on driving the Microsoft Entra ID device migration and providing Entra ID engineering support across the organization. The Staff Security Operations Engineer serves as a key technical driver for migrating devices into Entra ID and as a hands-on engineering resource for the Entra ID (Azure AD) platform. Supporting identity and access management technologies - multi-factor authentication (Duo MFA and Windows Hello for Business), mobile device management, and Active Directory - make up the secondary scope of the role.Essential Duties and Responsibilities: Entra ID Device Migration (Primary Focus):Drive and lead the migration of devices into Microsoft Entra ID, including Entra ID join and hybrid Entra ID join scenarios.Plan, schedule, and execute device migration waves from on-premises Active Directory / hybrid configurations to Entra ID, with minimal disruption to end users.Develop migration runbooks, rollback plans, validation checklists, and success criteria for each migration phase.Coordinate with endpoint, IT, and security teams to align device readiness, Conditional Access, and compliance requirements ahead of migration.Troubleshoot device join, registration, enrollment, and Conditional Access issues encountered during migration.Track migration progress, report on adoption metrics, and continuously refine the migration approach.Entra ID Engineering Support (Primary Focus):Provide engineering-level administration and operational support for the Microsoft Entra ID (Azure AD) platform.Configure and manage Conditional Access policies, Identity Protection, single sign-on (SSO), app registrations, and enterprise applications.Support hybrid identity using Microsoft Entra Connect (Azure AD Connect), ensuring reliable synchronization between on-premises AD and Entra ID.Act as the technical escalation point for Entra ID incidents, identifying root causes and implementing durable solutions.Automate Entra ID administration, reporting, and provisioning tasks using PowerShell and Microsoft Graph.Maintain documentation, runbooks, and operational procedures for the Entra ID environment.Multi-Factor Authentication (MFA) Management (Secondary Focus):Administer and manage the organization’s MFA platforms, including Duo MFA and Windows Hello for Business.Implement and enforce MFA policies across the organization, ensuring integration with various applications and systems.Monitor MFA performance, troubleshoot issues, and handle escalations related to authentication failures or policy violations.Mobile Device Management (MDM) (Secondary Focus):Support the administration of the Intune platform security, Conditional Access and Compliance, and RBAC/PIM/MAA Governance.Work with IT teams to ensure all mobile devices comply with organizational security policies and access controls.Active Directory (AD) (Secondary Focus):Provide support for Active Directory, managing user accounts, group policies, and organizational units.Support hybrid identity integration between on-premises AD and Entra ID using Microsoft Entra Connect.Troubleshoot and resolve issues related to AD/Entra ID authentication and access provisioning.IAM Process Optimization:Continuously evaluate and improve IAM processes related to Entra ID, device migration, MFA, and AD to enhance security and user experience.Automate routine identity management tasks and workflows to increase efficiency and reduce manual errors.Incident Response and Troubleshooting:Act as the technical escalation point for identity-related incidents involving Entra ID, device migration, Duo MFA, Windows Hello for Business, and other IAM systems.Investigate, troubleshoot, and resolve IAM issues, working closely with other teams to identify root causes and implement solutions.Compliance and Reporting:Ensure IAM solutions meet compliance requirements such as SOX, etc.Generate reports for auditing purposes and provide insights into the security posture of identity systems.Collaboration and Documentation:Collaborate with security, IT, and compliance teams to define and implement identity governance frameworks.Develop and maintain comprehensive documentation for all IAM solutions, policies, and procedures.Training and Knowledge Sharing:Provide training to end-users and technical staff on IAM best practices, focusing on Entra ID, MFA, and other key services.Stay up-to-date with industry trends and emerging technologies to continuously enhance the organization’s IAM capabilities.Professional AttributesLeadership: Demonstrated ability to assist in leading cross-functional teams and manage technical resources, driving projects and solutions to successful completion.Problem-Solving: Strong analytical and troubleshooting skills with a proactive approach to identifying and resolving issues within complex identity and directory environments.Analytical Skills: Ability to analyze complex IAM issues and apply logical troubleshooting techniques to resolve identity-related problems.Attention to Detail: High accuracy and attention to detail in managing identity policies, systems configurations, and security protocols.Communication: Strong communication skills to collaborate with technical and non-technical stakeholders across the organization.Team Player: Ability to work effectively as part of a cross-functional team, with a focus on supporting the broader IAM strategy.Customer Focused: Demonstrated ability to deliver excellent service to internal and external stakeholders, focusing on user experience without compromising security.Adaptability: Ability to quickly learn and adapt to new tools, technologies, and security practices in a dynamic IT environment.
