Monitor the firm’s accounts receivable and identify overdue accounts.
Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
Resolve customer issues and complaints concerning billing.
Submit regular reports on the status of unpaid accounts and any repayment progress.
-Skills and qualification
Good listening skills
Communication skills
Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
Negotiating skills
Patience and stress management
Problem-solving skills
Critical thinking skills
