CompanyFederal Reserve Bank of San FranciscoJob Description SummaryWe are the San Francisco Fed, public servants with a congressionally mandated mission to promote a sound and stable economy to support the lives of all Americans. We are a community-engaged bank, and we are committed to understanding and serving the vibrant, diverse people of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a team united in its purpose to promote an economy that works for everyone. We empower our people to balance their life and work responsibilities.The Los Angeles office currently has an excellent opportunity for an Operations Coordinator . The successful candidate will be responsible for providing leadership and support in various matters related to risk management and compliance, training, and business process improvements. The Operations Coordinator will collaborate with Los Angeles Cash Management to ensure operations teams are working efficiently and in compliance with all prescribed departmental guidelines. This is a developmental opportunity for anyone seeking a position of greater responsibility with the Cash operation.Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments are also desired.Location: Federal Reserve Bank Los Angeles Branch (100% on-site)950 South Grand Avenue Los Angeles, CA 90015Work schedule:
8 :00AM-5:00PM M onday to Friday
What you’ll do:
Assign and direct distribution and processing activities by optimizing staff resources, inventory levels, and machine utilization strategies to meet customer deadlines while achieving internal performance metrics (quality, cost, efficiency, and effectiveness).
Acts as a liaison between management and staff, communicating management decisions and rationale, and sharing team issues with management.
Works effectively in a team environment by displaying strong collaboration and interpersonal skills.
Communicates and interacts with others effectively and professionally.
Regularly assume a lead role in researching, clarifying, and resolving operational challenges of varying degrees of complexity across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, and accounting and settlement activity.
Contribute to the achievement of a strong quality program and audit readiness activities by collecting and reviewing documentation for accuracy and completeness. Additionally monitor adherence to risk management requirements through the completion of risk assessments.
Monitor and optimize equipment performance through evaluating machine utilization statistics, identifying reoccurring machine issues, and coordinating preventative maintenance and repair activities.
Conduct staff training on system equipment, hardware and software upgrades, compliance requirements, and existing/new standard department procedures.
Seeks opportunities for improvements on production, risk management performance, and employee-focused initiatives that drive engagement and growth. Provide recommendations to management.
Manage historical reports and records according to retention guidelines.
Maximize inventory management efficiencies through active monitoring of backlog and inventory targets.
Collect, prepare, and validate operational statistics prior to finalization and transmission.
Prepare analytical statistics outlining operational performance for management decision making.
Participate on local and District projects and assignments that focus on operational improvements, compliance, and technological advancements
Performs other duties as assigned.
Desired Experience + Traits:
4 years of related experience working in a fast-paced, highly productive high-speed processing environment and consistently exceeding expectations in this area.
AA Degree or equivalent experience, Bachelor’s degree preferred
Solid working knowledge of the CCPS, TCOM, and department policies and procedures, applicable custody, control, security, security, compliance procedures and requirements.
Strong attention to detail, teamwork, and customer service orientation.
Strong time management and organizational skills to effectively manage multiple priorities at one time.
Experience working cross-functionally to meet internal and external client needs.
Experience working independently to complete tasks.
Ability to use critical thinking to assess situations and recommend actions and decisions in a timely manner. Clearly communicate recommendations to management.
Exhibits strong written and oral communication and diplomacy skills when working with staff, management, and customers.
Possess the technical aptitude to learn and effectively operate systems, computer-based applications, equipment, and tools utilized in the daily operating environment (including BPS 3000, Control Center, BCAPS, EMS and FedCash Central)
Possess analytical skills to evaluate data points to uncover operational anomalies requiring management action.
Experience with Microsoft Office products – Word, Excel, Access, and PowerPoint.
Can lift up to 50 pounds.
Can stand for extended lengths of time.
Hourly Range: Min: $29.47 - Mid: $38.27 - Max: $47.07 (Location: Los Angeles)Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with market data.BenefitsAt the Federal Reserve Bank of San Francisco, we offer a wonderful benefits package including Medical, Dental, Vision, Pretax Flexible Spending Account, Paid Family Leave Care, Backup Child Care Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and an unheard-of Retirement / Pension.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.At the SF Fed, we believe in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.The SF Fed is an Equal Opportunity Employer.#LI-OnsiteFull Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)NoJob CategoryOperationsWork ShiftFirst (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.Always verify and apply to jobs on Federal Reserve System Careers ( https://rb.wd5.myworkdayjobs.com/FRS ) or through verified Federal Reserve Bank social media channels.Privacy Notice (https://www.kansascityfed.org/documents/7797/WorkdayPrivacyNotice.pdf)
