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Lead Centralized Load Control Agent
CSD - Cargo Services Delivery
Los Angeles, California, USA
Cathay Pacific
Application Deadline11 Dec 2023
Company DescriptionMove Beyond! To move people forward in life - We are the people behind Cathay Pacific. We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are. We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees. We are a complex global business, but we are also family. And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation. Join us and discover just how far you can go!Role IntroductionCathay Pacific Airways is looking for a Lead Cargo Load Control to join the Los Angeles Cargo department at LAX in a non-exempt capacity. The successful candidate will serve as the Load Control Officer for the region monitoring load planning functions for passenger, freighter, and transit flights. With extensive knowledge of ramp and warehouse operations and handling, the candidate will need to provide support to drive service excellence and delivery of the cargo services strategy.Key ResponsibilitiesLoad Control
Distribute cargo aircraft loads according to safety regulations, gravity parameters, special requirements, unloading accessibility and other restrictions
Accurately calculate aircraft weight and balances and prepare loading instructions for the Americas outports
Monitor flight status consistently
Complete load-sheets and reconcile against loading reports
Deliver in-flight related documents to aircraft in a timely manner
Ensure accuracy of all documents pertaining to load planning presented to the crew
Attend training session as and when required
Implement operations to optimize load control handling for the Americas
Liaise with stakeholders including Port Cargo Managers and employees to ensure proper handling of the load control functions
Ensure proper communication between Cargo Load Control (CLC) and Ramp Coordinator for on ramp activities to ensure the aircraft is being handled in accordance to all Standard Operating Procedures and safety procedures
Ensure all HVY cargo, Live Animals, Perishables and other HIGH yielding cargos are being handled according to company standards
File e-reports as required
Serve as the Regional Super Heavy and Heavy Load Coordinator
Complete daily flight performance assessment reports to ensure established service levels are met and followed
May assist the CLC Supervisor to perform quarterly departmental audits to ensure full compliance to SOPs and Company Regulations
Conduct briefings for CLC team regarding special lifts, new policies and procedures
Support station training activities as required, including the completion of OJT reports
Serve as CLC Lead during assigned shift to mentor other members on the team
Support the Ramp Coordinator (RCO) functions as needed
Any other reasonable task as requested
Safety, Security and Compliance
Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
Undertake quality check programs established by Head Office and participate in audits as required
Support Emergency and Accident role as required
May be designated Operational Duty Holder for the station as required
E&A
Emergency andAccident and Crisis Response responsibilities as required
RequirementsAcademic qualifications
Completion of High School / GED or equivalent combination of education, training,
and experience is required
Diploma / Certification preferably in a logistics discipline would be an advantag
Knowledge, skills, training and experience
Minimum 3 years’ experience cargo or ramp operations with a focus on Load Control or ramp activities is an advantage
Experience in air cargo warehousing operations is preferred
Knowledge in B747 freighter and aircraft weight and balance procedures
Knowledge of Transportation Security Administration safety and security requirements
Knowledge of air cargo build-up and Dangerous Goods acceptance is preferred
Strong communication skills
Attentive to detail
Knowledge of MS Word, Excel and PowerPoint
Must possess a valid CA Driver License with good driving records to operate a company vehicle
Must comply with the Company’s mandatory COVID-19 Vaccination policy
Must have the right to live and work in the USA
Additional Requirements
Must possess a valid state issued driver’s license
Must successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offer
Obtain and retain necessary credentials and clearances (CBP Customs Seal and
Driving Icon) per local requirements
Strong cognitive reasoning and mathematical skills are essential
Comfortable working on the ramp, on aircraft, and outdoors on the tarmac in all
weather conditions
Must be able to work a variety of shifts including days, weekends, nights, holidays, and overtime as required based on operational needs
Background & Security
Certain Employees will be required to obtain a Security Identification Display Area, (SIDA) badge provided by the airport authority and maintain good standing to retain their SIDA badge. .
Employment will require successful completion of a ‘Background Check’ and ‘Drug Free Workplace’ test
BenefitsCathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.
Travel Privileges on Cathay Pacific Airways Global Network
Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.
Generous 401K Matching Program
Paid Holiday & Vacation
LTD & Basic Life Insurance
If this position requires a uniform, a uniform allowance will be provided.
Salary Range -The estimated salary range for this role is $45,480-$64,476 per year. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. Personal & Application InformationCathay Pacific Airways is an Equal Opportunity (EOE) (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088EEOCKnowYourRights.pdf) and Affirmative Action (AA) (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status and other protected status as required by applicable law and will not be discriminated against. Cathay Pacific Airways is an E-Verify participating employer.If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: jobs@cathaypacific.com .
