The Program Manager provides integrated leadership over St. Joseph Center’s Digital Technology Workforce Development Program — a unified, multi-population, AI-forward technology training initiative that simultaneously serves three distinct cohort tracks: low-income women (healing-centered, trauma-informed cohort), justice-experienced adults and individuals with histories of homelessness (co-ed cohort), and transitional age and young adults ages 18–30 (youth cohort). This role requires a level of complexity, coordination, and strategic capacity. The Program Manager leads a multi-disciplinary team, manages cross-agency collaboration with youth development specialists, mental health clinicians, gang intervention counselors, and re-entry case managers, drives employer partnership strategy and apprenticeship development, and is held accountable for achieving elevated employment outcome targets across multiple populations simultaneously.The Program Manager's key areas of responsibility include: Provide integrated strategic management and operational oversight for all cohort tracks of the Digital Technology Workforce Development Program, ensuring quality, consistency, and equity of programming across populations.Implement a unified program framework with population-specific cohort modules (women’s healing-centered track, co-ed justice-involved track, youth 18–30 track) and an advanced skills pathway for higher-aptitude participants.Develop and maintain cohort-specific intake, orientation, and support protocols that reflect the distinct needs, barriers, and strengths of each population served.Manage the implementation of a healing-centered engagement framework across all program tracks, ensuring that all staff apply healing-centered, trauma-informed, culturally responsive practices regardless of which population they serve.Champion program innovation, continuously evaluating outcomes by cohort and providing consistent and high-quality data reports on goals and targets.Facilitate regular cross-track integration meetings with the full program team to coordinate services, share learning, and identify systemic barriers.Essential Duties:Manage formal collaborative relationships with SJC youth development specialists, mental health clinicians, licensed counselors, gang intervention and street outreach counselors, and re-entry case specialists to ensure holistic, integrated support for program participants.Convene and facilitate regular multi-disciplinary case conferences involving program staff, the Workforce Development Case Manager, the Career Coach, mental health and counseling staff, and relevant external specialists.Coordinate with SJC’s TAY (Transitional Age Youth) services team, housing programs, and benefits navigators to ensure the youth cohort receives coordinated wraparound support.Maintain MOUs, referral agreements, and service coordination protocols with community-based re-entry organizations, domestic violence service providers, youth-serving agencies, and other partner organizations.Liaise with external agencies, probation departments, courts, and system partners to support participant engagement and address systemic barriers to program access.Employer Development, Apprenticeships & Economic MobilityDrive a proactive, relationship-based employer engagement strategy focused on developing entry-level employment, internship, apprenticeship, and earn-while-you-learn opportunities for program graduates across all three tracks.Work directly with SJC leadership and the Senior Director of Social Innovation to support development of new employer partnerships, apprenticeship pipelines, and corporate social responsibility engagements with tech sector employers.Manage formal employer partnership agreements including customized training pipelines, on-the-job training programs, and sector-based hiring partnerships.Represent St. Joseph Center’s workforce development portfolio at employer convenings, industry events, workforce board meetings, and public sector partnerships.Identify and pursue emerging opportunities in AI, data, digital infrastructure, and adjacent tech sectors to expand career pathways for graduates, collaboratively with leadership and the program team.Multi-Population Recruitment & Community OutreachImplement a multi-channel, population-specific outreach and recruitment strategy that actively engages referral partners, community organizations, and agencies serving women, justice-involved adults, and transitional age youth.Manage ongoing referral relationships with re-entry programs, probation departments, domestic violence shelters, transitional housing providers, youth development agencies, community colleges, gang intervention programs, and other relevant organizations.Help develop population-specific program marketing materials, outreach presentations, and digital assets for each cohort track.Conduct community presentations, partner meetings, and outreach events to generate qualified referrals and maintain program enrollment across all three cohort cycles.Coordinate and lead participant interviews and selection processes, applying cohort-specific eligibility criteria and ensuring equitable access.Staff Supervision & Team DevelopmentDirectly supervise and provide regular one-on-one coaching and performance management for the Lead Technology Instructor, Technology Instructor, Workforce Development Case Manager, and Career Coach.Facilitate weekly team meetings integrating instructional, case management, and career coaching perspectives to ensure coordinated, student-centered service delivery.Provide instructional support and step-in coverage in the classroom when needed, supporting the Lead Instructor during class and lab time.Manage staff recruitment, onboarding, professional development planning, and performance evaluations.Manage and track team performance goals and individual development plans aligned with program outcomes.Funder Management, Budget & ReportingManage program budget across multiple funding streams; oversee expenditures, procurement, and financial reconciliation in coordination with the Senior Director and Finance team.Develop and maintain grant compliance systems ensuring all funder deliverables and reporting requirements are met on time and to a professional standard across all cohort tracks.Prepare comprehensive program reports, outcome summaries, and impact narratives for funders e.g. Snap Inc. and the Stone Foundation.Contribute to new grant proposals and support funding initiatives in collaboration with the Senior Director and development team.Maintain rigorous program data systems, tracking enrollment, attendance, graduation rates, employment outcomes, and wages by cohort track.Conduct and administer student and graduate surveys, tracking 30-, 90-, 180-, and 365-day employment outcomes.Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.
