Position Summary The Workplace Experience Supervisor is a developing onsite leader responsible for supporting the delivery of a hospitality–driven, client-ready workplace environment. This role serves as a key operational partner, acting as the primary “on-the-floor” service leader, to deliver an elevated seamless and consistent workplace journey. Working under the guidance of senior leadership, the Assistant Supervisor, Workplace Experience plays a critical role in maintaining service quality, coordinating daily workflow, and guiding the service team while continuing to deliver hands-on support. Key Responsibilities Client Experience & Reception Oversee and support reception operations to ensure a consistent, polished welcoming first impression Deliver a high-touch, hospitality-driven experience for all guests and employees Assist with visitor management, badging, and access coordination Act as the first escalation point for reception and client experience issues Hospitality & Meeting Support Oversee conference suite readiness and shared space presentation; ensure conference suites, pantries, and common areas are maintained in a clean, client-ready condition Assist with catering and hospitality services for meetings and events Provide hands-on support for high-volume or high-profile meetings Identify and resolve service gaps in real time; escalate when necessary Workplace Services & Operations Oversee and coordinate day-to-day workflow across reception, hospitality, mail, reprographics and general office functionality  Assign and prioritize tasks to ensure efficient and timely service delivery Support office moves, seating adjustments, and workspace coordination Monitor inventory levels and support supply management Resolve operational issues and escalate when necessary Security & Access Support Support adherence to office security protocols and visitor procedures Assist with onboarding and offboarding access coordination Monitor visitor flow and escalate any irregularities Report safety or security concerns in accordance with site procedures Developing Leadership, Service Quality, & Client Engagement Lead daily service delivery, ensuring consistent execution and high standards across workplace services Own on-floor service quality, proactively resolving issues to maintain a polished, client-ready environment Act as first point of escalation, resolving issues and elevating when needed Provide hands-on leadership, coaching team members and reinforcing service excellence and best practices Support onboarding, training, and team development while identifying performance trends Foster a collaborative, accountable, service-driven team culture Build strong client relationships by anticipating needs and delivering high-touch experience  
