The Medical Assistant has duties and responsibilities related to patient care and satisfaction in the clinic environment. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. The MA must demonstrate competency in all skills related to office management including; maintaining inventory of examination/procedure room, supplies, assisting in the organization of efficient patient flow, and organization of the clinic environment to assure patient comfort and safety. The MA demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for the medical clinic and program.
PRIMARY RESPONSIBILITIES
Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.
Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.
Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
Educates patients by providing medication and diet information and instructions; answering questions.
Enhances health care practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Updates job knowledge by reading professional publication; participating in staff meetings; maintaining professional networks; participating in marketing and business development activity.
Maintains patient confidence and protects operations by keeping patient care information confidential.
Serves and protects the physician by adhering to professional standards, policies and procedures, federal, state, and local requirements and standards.
Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
Keeps supplies ready by inventorying stock; placing orders; verifying receipt
KNOWLEDGE AND SKILL REQUIREMENTS
Requires: High school diploma or GED, and completion of an accredited Medical Assistant.
Certification as a Medical Assistant by an approved national examination agency.
Fluent in Spanish and English.
Requires successful interpersonal and communication skills with patients, and other health care team members in order to foster optimal quality of outpatient care.
Able and willing to work independently, with minimal supervision.
Able to establish and maintain effective working relationships with patients, medical staff, management and peers.
Strong organizational and interpersonal skills including the ability to manage interactions with difficult people.
Able to maintain quality control standards.
Able to multitask efficiently and effectively.
Excellent attention to detail.
Knowledge of common safety hazards and precautions to establish a safe work environment.
Must be able to act calmly and effectively in busy, stressful or emergency situations.
Requires adherence to all policies and procedures, including standards for safety.
