Westside Family Health Center (WFHC) is a nonprofit community clinic dedicated to providing high quality, low-cost healthcare to more than 13,000 women, men, and children. Founded in 1974, WFHC is a Federally Qualified Health Center with 50+ employees and volunteers. We are currently seeking a Patient Care Coordinator to join our team, so if you have a passion for healthcare and want to make a difference in the community, Westside Family Health Center could be the opportunity you are looking for. Please visit our website at www.wfhcenter.org for additional information on WFHC.
Primary Responsibilities: The Patient Care Coordinator position is responsible for accurate and timely data entry of referral requests into the appropriate portal. They are also responsible for follow-up on all specialty referrals and coordination of care for urgent referrals. The patient care coordinator is part of the care team, working as a liaison between the patient, providers, utilization management and various departments to ensure timely access to specialty care.
Qualifications:
Two or more years of experience in customer service or one or more years of experience in a healthcare setting and prior experience in a health plan, medical group or IPA setting working with physician networks
Ability to convey a positive and professional image while maintaining contact with focus with audience.
Self-motivated, flexible and a team player, must have the ability to work independently, yet know when to ask questions.
Must be well organized, have excellent phone/people skills, and be able to handle multiple tasks.
Must have strong computer skills and effective communication skills a plus, especially in Microsoft Word, Outlook and Excel.
Effective verbal and written communication skills; strong computer skills desirable.
Available to work evening and Saturday.
Bilingual English/Spanish is preferred.
Education: College or other post-secondary education preferred or work equivalent experience.
Salary and Benefits: Salary is negotiable and commensurate with education and experience. WFHC offers a full range of benefits including a 403(b) plan.
To Apply: Submit resume and cover letter by email to lobby@wfhcenter.org. Reference "PCC" in subject line.
