Home Health Care / Hospice Agency is looking for a Hospice Intake Coordinator to work from our office.
POSITION SUMMARY
The Intake Coordinators primary focus is to take referrals, schedule admissions, and liaison visits. Additionally, the Intake Coordinator will order Durable Medical Equipment (DME) and track orders. The Intake Coordinator must be friendly, courteous, and helpful to the referral source, providing appropriate information and complete all appropriate paperwork and records.
DUTIES AND RESPONSIBILITIES
Respond to referral calls, providing appropriate information and completing associated paperwork and records.
Explains hospice services to callers and visitors, as needed.
Orders DME, tracks and documents appropriately.
Communicates, as needed, with DME company, attending physician, and/or care facilities personnel to track admission order, certification, or certification of terminal illness.
For Medicare patients, run financial verification of eligibility dates and previous hospice benefits.
Enters referral information in electronic medical record software.
Works with finance department to facilitate proper billing of hospice services.
Compiles the correct information for the admission packet based on patient diagnosis, payer source, etc.
Schedules admission visits
This role will evolve over time.
Other duties as assigned by Supervisor, Access Services or Clinical Manager.
Qualifications
QUALIFICATIONS
High school diploma or equivalent required.
Minimum of one year of experience in hospice, home health care or customer service related position preferred.
Demonstrated excellent oral and written communication skills; listening skills.
Exhibited understanding of, and acceptance of, the hospice philosophy.
Demonstrated ability to work effectively independently and as a member of a team.
Ability to multi-task in a busy atmosphere.
Ability to simultaneously handle multiple assignments and projects with attention to detail, efficiency, accuracy and deadlines.
Ability to communicate effectively with medical professionals of all disciplines.
Basic computer skills, to include but not limited to Microsoft Word and Outlook, required.
