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OVERVIEW/BASIC FUNCTION:
Responsible for all aspects of managing the kitchen and kitchen personnel, ensuring the quality preparation of all menu items and proper handling/ storage of all food items in accordance with standards. Coordinates the purchase of all food and develops menus, maintaining approved food costs and labor costs. Responsible for the training of all entry level culinary staff on both the hot and cold lines of the kitchen in accordance with standards and policies. Required to be proficient in knife and kitchen equipment, as well as the preparation of soups, sauces and plate presentation. This Person will be responsible for preparing and servicing all food items, according to the production standards established by the Head Chef. Maintains par stock, receives and examines food products and supplies to ensure quality and quantity meet hotel standards and specifications.
RESPONSIBILITIES:
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Review the daily activities; check the following:
o Housecount
o Forecasted covers for each outlet
o Catering activity
o Purchases
o Meetings
o Appointments
o V.I.P.'s/special guests
Maintain complete knowledge of and ensure staff's compliance with all departmental/hotel policies and procedures.
Establish the day's priorities and assign production and prep task to staff to execute.
Review menus for the day and offer feedback to Head Chef and Banquet Manager.
Review function sheets and make note of any changes; post function sheets for the next 7 days.
Meet with Head Chef to review schedules, assignments, anticipated business levels, changes and other information pertinent to the job performance.
Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks.
Maintain cleanliness organization of all kitchen areas including all fridges and freezers.
Coordinate Produces, Meat & Seafood orders.
Requisition the days supplies and ensure that they are received and stored correctly; communicate needs with Purchasing and Storeroom personnel; ensure quality of products received.
Meet with the Chief Steward to review equipment needs, banquet plate up assistance, cleaning schedule/project status, health/safety and sanitation follow up.
Ensure that staff report to work as scheduled; document any late or absent employees.
Coordinate breaks for staff.
Inspect grooming and uniform of staff; rectify any deficiencies.
Check and ensure that all opening and closing duties are completed to standard.
Ensure that each kitchen work area is stocked with specified tools, supplies and equipment to meet the business demand.
Ensure that recipe cards, production schedule, plating guides, photographs are current and posted.
Check P.O.S. printers on the line; ensure they are in working order and there is enough paper available for the shift.
Ensure that all staff prepares menu items following recipes and yield guides, according to department standards.
Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel.
Work on line during service and assist wherever needed.
Be aware of any shortages and make arrangements before the item runs out.
Ensure that F&B Service Staff are informed of 86'd items and amount of available menu specials throughout the meal period.
Observe guest reactions and confer with service staff to ensure guest satisfaction.
Promote positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
Monitor and handle guest complaints by following the six step procedures and ensuring guest satisfaction.
Conduct frequent walk through of each kitchen area and direct respective personnel to correct any deficiencies.
Ensure that quality and details are being maintained.
Inspect the cleanliness of the line, floor, and all kitchen stations; direct staff to rectify any deficiencies.
Ensure that staff maintain and strictly abide by Provincial/Federal sanitation/health regulations and hotel requirements.
Maintain proper storage procedures as specified by Health Department and hotel requirements.
Instruct staff in the correct usage and care of all machinery in the kitchen operation, stressing safety.
Complete work orders for maintenance repairs and submit to Engineering; contact Engineering directly for urgent repairs.
Work with Head Chef to develop new menu items, test and write recipes.
Assist Catering department and Head Chef with developing special menus for functions; meeting with clients as requested.
Supervise and direct the organization and preparation of food for the employee cafeteria.
Review sales and food cost daily; resolve any discrepancies with the Head Chef.
Minimize waste and maintain controls to attain forecasted food and labor costs.
Ensure that excess items are utilized efficiently.
Monitor and ensure that all closing duties are completed to standard before staff sign out.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Oversee and direct training of new hires in specified phases of the kitchen operation; maintain an on-going training program for existing staff.
Reevaluate positions in the kitchen and make changes wherever necessary.
Provide feedback to staff on their performance; handle disciplinary problems and counsel employees according to hotel standards.
Conduct scheduled performance appraisals.
Document pertinent information in the log book and follow up on items notated during other shifts.
Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
All other duties as required.
QUALIFICATIONS:
Experience: Minimum two years experience in a similar capacity for a 4 or 5 star hotel or restaurant.
Education: High school diploma and culinary training certificate or equivalent pastry experience.
General Skills: Red Seal Certification; knowledge of food handling (FoodSafe certificate). Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guests service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Knowledge of special medical assistance in regards to food allergies and health needs of the hotel/ resort guest/ customer.
Technical Skills:
Ability to enforce hotel's standards, policies and procedures with all kitchen personnel; ability to prioritize, organize and delegate work assignments; ability to direct performance of kitchen staff and follow up with corrections where needed; ability to motivate kitchen staff and maintain a cohesive team; ability to promote positive work relationships with service personnel and other departments; a
bility to ascertain staff training needs and provide such training; ability to work well under pressure of organizing and attaining production schedules and timelines; ability to maintain good coordination; ability to transport cases of received goods to the workstations; ability to transport pots and pans of food from storage/prep areas to the serving line; ability to work with all products and food ingredients involved; ability to use all senses to ensure quality standards is met; ability to differentiate dates; ability to operate, clean and maintain all equipment required in job functions; ability to plan and develop menus and recipes; ability to expand and condense recipes; ability to perform job functions without direct supervision; ability to ensure security of kitchen access, products and hotel;
Language: Required to speak, read and write English. Additional language is an asset.
Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Full Time status does not denote guaranteed hours. Assignment of hours is subject to business demands
