Summary The Resident Manager is responsible for the day-to-day management of the property including overseeing physical maintenance and upkeep, effectuating administrative and clerical tasks, maintaining positive resident relations, and adhering to all applicable rules and regulations. This position requires strong leadership skills and an understanding of diverse populations. This position involves independent judgement and discretion including when and how to delegate responsibilities to effectively manage the respective property. The Resident Manager must be able to analyze the respective property and highlight its best attributes to best manage the property. The Resident Manager is expected to use their independent judgment and discretion to maintain BRIDGE Property Management Company’s high standards of professionalism and service to provide residents with a safe, well-managed living environment and to meet the company’s goals and objectives . The Resident Manager must also effectively manage and supervise staff to ensure that property staff are responsive to the needs of residents and support resident interaction and retention. Responsibilities
Interview potential residents to determine whether they meet applicable regulations and/or requirements as issued by any local, State, Federal government, or agency regarding income eligibility
Independently determine content of and coordinate resident community meetings and resident activities
Collect rent and serve late notices as needed and/or delegate the same
Ensure compliance with proper procedure and regulations for applicant certification and annual resident re-certification
Oversee maintenance of property management software systems
Review, analyze and prepare weekly and monthly compliance reports
Maintain resident, maintenance, and vendor filing systems and/or delegate the same
Keep inventory of office and maintenance supplies and/or delegate the same
Supervise maintenance and office staff
Supervise work of contractors and vendors including approval of services and associated invoices
Conduct and/or oversee annual unit inspections including determining how to comply with regulatory agency program rules for any units that do not meet standards
Provide excellent customer service to residents and vendors and ensure that all staff do the same
Attend annual trainings and apply those trainings to ensure compliance with the Fair Housing Act and affordable housing regulatory compliance
Use independent judgment and discretion to determine how to handle after hours emergencies
Coordinate and work with onsite team and local service organizations to provide resident services
Oversee and execute other projects as assigned
Qualifications
Experience in low-income or affordable housing property management such that the individual can determine compliance using his/her own independent judgment and discretion
Excellent communication and interpersonal skills for residents and to manage staff
Strong computer skills including MS Word, Outlook, and Excel; Yardi a plus
Excellent organizational skills, attention to detail and follow through including ability to manage staff
Able to work independently, prioritize, meet multiple deadlines, and supervise team members
Valid driver’s license and required insurance
Physical Requirements
Able to ambulate 1000 feet without difficulty over varied grounds and terrain
Able to lift 25 pounds from a standing position
Able to lift objects overhead, pivot and return object to original position
Able to sit at desk for extensive period of time
Preferred Qualifications
For properties with supportive housing components, experience in supportive housing property management
Certification in Residential Apartment Management
HUD, HOME, State affordable housing programs and tax credit experience
Knowledge of property maintenance and physical maintenance/upkeep requirements
Bilingual
Employee Benefits
Employee medical, dental, and vision coverage
403(b) retirement savings plan with employer match
14 paid holidays, plus two weeks of paid vacation per year
Opportunity to work toward a great mission!
BRIDGE Housing is an Equal Opportunity Employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability. Pursuant to the California Fair Chance Act, we will consider qualified applicants with arrest and conviction records.
