Job Summary
-The Customer Service Representative will be primarily responsible for assisting clients in making transportation reservations. Duties will also include monitoring company email inbox, website, and text messaging system, assigning drivers to runs and follow up. Once trained work remotely from home is possible.
General Accountabilities
-Responsible for communicating effectively with clients while inputting accurate trip information, while maintaining a friendly demeanor.
-Maintain open communications with supervisor, ensuring timely and accurate reporting on the status of problems, concerns, etc.
-Consistently checking / scanning the system, ensuring error free reservations as well as complete knowledge of all reservations processes and correct pricing
-Communicate with drivers regarding any details that are pertinent to the successful completion of transfers, i.e. notes in reservations should be read on a consistent basis to ensure awareness of client requests/needs and ensure drivers are made aware and follow through.
-Complete any/all other duties assigned to ensure smooth operations throughout the company.
-Maintain confidentiality of employee, corporate, and customer records and information.
-Maintain work area in a clean and safe manner.
-Must be able to work weekends and holidays in a 24/7 environment
-Set alerts to ensure morning drivers are awake and on their way in
-Monitor flights and update drivers to any changes
-Organize reservation gift bags for chauffeurs prior to their pick up
-Generate reports from our reservation system for management
Job Qualifications
-High school diploma or equivalent education & 1-2 years related job experience preferred
-Must be able to think and act clearly and calmly under all circumstances. Must possess basic math, computer, people, and leadership skills.
-High level of accountability and attention to detail
Skills: Other
-Ability to actively engage in conversations with clients
-Attention to detail
-Meets challenges resourcefully
-Exhibits patience and persistence in the face of obstacles
-Seeks further education and technical training
-Responds well to questions
-Gathers and analyzes data skillfully
-Adapts very well to change and inconsistency in the workplace
MUST LIVE IN OR NEAR HUNTINGTON BEACH
MUST BE WILLING TO WORK WEEKENDS & HOLIDAYS
HOTEL & TRAVEL EXPERIENCE PREFERRED
There is currently one office-based schedule available:
Shift will be as follows:
Sunday through Thursday 11:00 pm to 7:00 am
Must be available to train during the week during the day.
Pay commensurate with experience and will increase with growth in this position.
CURRENT PAY SCALE: $15.50/hr during training (1-2 weeks) then $18/hr - pay to grow with responsibilities.
BENEFITS:
5 PTO days per year after 1 year of service
3 Sick days after 90 day probation period
Casual work environment
Please respond and send your resume via email: jobs@conciergelimo.com
