Vacancy expired!
Yardi Systems in Santa Ana, CA is searching for a Customer Service Representative I to join their growing team!
As a Customer Service Representative I, you will be responsible for responding to inbound customer inquiries via telephone and email communications. You will be guiding customers through the resident screening process by providing administrative support (e.g., resetting passwords), explaining the dispute process, processing re-evaluations, resolving customer problems through research and troubleshooting, and documenting customer communications within the companys CRM system. You will also respond to frequently requested customer inquiries, problems, and general questions.
ESSENTIAL RESPONSIBILITIES
Answer customer inquiries by clarifying desired information, researching, locating, and providing information.
Resolve customer problems by researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems.
Document customer interactions with details of inquiries, as well as actions taken within the companys CRM system.
Handle customer calls efficiently, effectively and professionally when responding to customers requests and challenging customer situations or responses.
Understand and comply with company resident screening practices, safeguards, policies and legal compliance regulations.
Meet company-established customer service standards for service (e.g., first call resolution).
Achieve productivity standards while maintaining the highest level of customer service (e.g., meets or exceeds all departmental goals).
Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution.
Use computer systems to track and gather information and/or troubleshoot customer issues.
EDUCATION/QUALIFICATIONS/EXPERIENCE
Required
Demonstrates excellent written and verbal communication skills
Professional phone demeanor skills
Proficiency in Microsoft Word and Excel
Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
High attention to detail and strong organizational skills
Excellent data entry skills with attention to speed and detail
Proven ability to maintain cooperative working relationships with other staff
Above average computer skills and aptitude for learning new applications
Ability to manage discreet and sensitive information
Proven ability to utilize training and job aids to quickly answer customer questions or resolve problems
Regular attendance and a regular work schedule is an essential function of this job
Preferred
2-year college degree or equivalent experience
2 years minimum customer support or customer facing experience
PLEASE APPLY HERE: https://careers.yardi.com/openings/job-posting/RS19112110/
Yardi Systems is a successful independent software company with a proven history of growth and market leadership in the multi-billion dollar global commercial real estate industry. We employ talented, motivated and innovative people that are focused on delivering superior solutions to our clients and are passionate about working with other highly skilled professionals in team environments.
If you are seeking an opportunity to join a winning team, work with the latest Microsoft technologies and develop your career, then Yardi Systems is the place for you. We have a pleasant and casual work environment, competitive salaries, and a comprehensive benefits package. Our corporate culture stresses integrity, respect, trust, responsibility, and fun.
EOE Race/Gender/Disability/Vets
