Service Activation Center is a leading provider of automotive warranty solutions, committed to delivering exceptional service and peace of mind to our customers. We are looking for a dedicated Customer Service Representative to join our team and help customers navigate their auto warranty options with professionalism and care.
Key Responsibilities
Respond to customer inquiries regarding auto warranties via phone, email, and chat.
Assist customers with claims processing, policy changes, and coverage questions.
Educate customers on warranty terms, benefits, and exclusions in a clear and concise manner.
Resolve customer concerns and escalate issues when necessary.
Maintain accurate records of interactions and transactions in the CRM system.
Meet performance metrics such as call handling time, customer satisfaction, and first-call resolution.
