Polaris E-Commerce, located in Santa Ana, CA, is an E-commerce company that has built a robust portfolio of innovative and high-quality products and brands, both online and offline, over the past 20 years.
TeraPump is a well-recognized brand, leading the Hand Fuel Pump industry, holding many international patents for both function and design. Another notable brand is our OfficeSmartLabels brand, specializing in outstanding quality labels and sticker products that continue to be favored by numerous business customers.
Polaris E-Commerce strives to lead the market continuously with new, innovative, and creative products, satisfying customers and fostering growth.
Responsibilities:
Provide exceptional customer service to clients via phone, email, and chat from our eCommerce platforms (Amazon, Shopify, Walmart, etc.)
Assist customers with inquiries, complaints, and product information
Process orders, returns, and exchanges accurately and efficiently
Maintain customer records and update information as needed
Collaborate with other departments to resolve customer issues
Follow up with customers to ensure satisfaction and resolve any outstanding concerns
Stay up-to-date on product knowledge and company policies
Qualifications
Excellent communication skills, both verbal and written
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficient in using computer systems and navigating software applications
Ability to work well independently as well as part of a team.
Amazon Seller Central or other E-Commerce experience is a plus
Requirements:
US Work Authorization
High school diploma or equivalent
Previous customer service experience
Reliable transportation
Schedule:
4-Day Workweek
Monday-Thursday 6:30am-4:00pm
Mandatory 90-Day probation period
Pay:
$22/hour
Benefits
Paid Holidays
Vacation Days
Sick Pay
Health insurance
Dental insurance
Vision insurance
If you are a motivated individual with a passion for providing excellent customer service and E-Commerce experience, we would love to hear from you.
How to Apply:
To apply for this position, please send your Resume as an attachment to be considered.
No resume, No interview