Description We are seeking a Patient Admin Specialist to join our team in Palo Alto, California. As a PAS, you'll be an integral part of our outpatient clinical setting, managing a variety of administrative tasks related to the daily operations of the clinic. This role offers a contract to hire employment opportunity. Responsibilities: Manage front desk operations including patient check-in/out procedures. Respond to patient inquiries regarding appointments, payment schedules, and more. Efficiently answer multi-line phones, route calls, and take messages for clinic staff and physicians. Ensure all necessary verifications and authorizations are completed prior to patient appointments. Communicate with providers about scheduling preferences and urgent patient needs. Support doctors and patients using reference documents and tools. Maintain information and paging directory databases and process internal forms. Utilize the full functionality of the telephone and electronic medical record systems in performing assigned tasks. Answer non-clinical CRMs and patient messages, escalating where appropriate. Manage and distribute faxes, mail, and clinic-specific documentation. Meet or exceed organizational and department service standards. Coordinate surgery scheduling and other related tasks.Requirements Exceptional customer service skills and ability to communicate effectively with patients, their families, and medical staff Proven ability to maintain accurate documentation and handle confidential information responsibly Proficiency in scheduling appointments and managing calendars for multiple medical professionals Experience in processing payments and understanding of basic financial transactions Proficiency in using database software for maintaining and updating patient records Familiarity with clinical trial operations and ability to support such operations when necessary Knowledge of CRM systems and their use in a healthcare setting Ability to verify patient information and insurance authorizations accurately Basic understanding of operating systems and computer systems used in healthcare settings Experience distributing faxes and managing daily operations in a busy healthcare setting Ability to coordinate various tasks and manage time effectively Experience with patient check-in procedures and familiarity with medical terminology Proficiency in using multi-line phone systems and routing incoming calls to appropriate parties Familiarity with EMR - Electronic Medical Records and ability to use them effectively Experience with surgery scheduling and understanding of non-clinical tasks related to it Ability to maintain professional demeanor in a high-pressure environment Familiarity with filing systems in a healthcare setting and ability to maintain them effectively. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
