Provide strategic, on-the-floor leadership to a team of 5–12 tasting room employees, ensuring smooth daily operations and exceptional guest serviceEffectively communicate and enforce company policies, procedures, and training protocols to maintain consistency and high performanceAssist the Tasting Room Manager in achieving financial goals, including wine sales, Wine Society and ISOSCELES Reserve club sign-ups, and customer data collectionLead daily operations in the absence of the Tasting Room Manager and/or Assistant Tasting Room ManagerCollaborate with events leadership to help organize and execute events, maintain documentation, and communicate logistics and expectations with clientsPartner with cross-functional teams (Hospitality, Marketing, Wine Society, Accounting, Production, Housekeeping, etc.) to promote the JUSTIN brand and ensure alignment across departmentsHire, train, and support the development of tasting room staff, fostering a positive and professional work environmentDeliver engaging, educational, and memorable guest experiences while addressing customer concerns with tact and professionalismDelegate responsibilities as needed and provide clear direction to staff throughout the daySupport efforts to maintain a clean, organized, and welcoming tasting room environment
