OverviewABM Electrical Solutions provides award-winning professional lighting maintenance and electrical service. Innovation and quality sets the company apart from typical electrical contractors and allows us to offer the widest array of services for commercial, governmental, health care, industrial, educational and residential customers. Services offered include on-going custom lighting maintenance and electrical preventative programs for commercial customers. This contracted service combines several re-lamping strategies to provide a safer, more secure and energy efficient operation while; lowering total facilities operations and maintenance costs.Other commercial services include: lamp replacement, fixture cleaning, and pole inspection. In addition to lighting service contracts, the company also performs lighting and electrical retrofit services including pole replacement, fixture replacement, landscape lighting, sign repairs, exit/emergency lighting, electrical upgrades and troubleshooting, and electrical retrofit. For residential customers, ABM ES offers a broad range of services including power distribution, lighting design and installation, wiring and switches, relocations, replacements, emergency repairs, upgrades, cables, circuits, troubleshooting, and preventative maintenance to both residential and commercial markets.Pay: $28.00-$40.00 hourly.The pay listed is the salary range for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/08/2023-Recruiting-Flyer-Staff-Mgmt-7.28.23.pdf)Primary Position Description: The Commercial Lighting Technician directly reports to the Service Manager of ABM Electrical Solutions. The primary objective for this critical role is to support customer relations, field productivity thru field service automation, handle customer communications. This responsibility includes being part of a team to ensure a high level of customer satisfaction (that work requests are handled with care, attention to detail, and that we communicate timely and accurately with our customers so that each experience with our organization is a positive one). Outstanding performance happens through complete and appropriate communication with an eye for detail and process. Essential to success of the position is the use of field service automation tools to ensure that timely detailed information is relayed to Dispatchers and Supervisors. The position will require high competency in the use of computer.SPECIFIC RESPONSIBILITIES:
Support ABM Mission & Vision
Support the performance of the branch operations including, planned and unplanned maintenance/service call and project/retrofit delivery requirements.
Support customer satisfaction initiatives and process
Support successful operations consistent with ABM Electrical Solutions Inc. policies, programs, procedures, systems and guidelines.
Foster an environment that promotes timely communication and teamwork between Sales and Service
Support Training & Safety initiatives
Maintain a clean DMV record
Maintain California State Certification General Electrician or Non-Residential Lighting Technician
Provide monthly interior and exterior lighting maintenance for multiple retail locations
Technician to be responsible for an established and repetitive route each month
Daytime, nighttime and weekend hours required based on customer needs
Provide information and quotes to direct report service manager(s) for additional work needed
Performing lighting maintenance and minor electrical repairs at customer locations
Complete paperwork using proper codes for materials
Operate a company vehicle following all safety rules
Use special high reach equipment as needed to complete job
Work independently in a timely manner
Working knowledge of small hand tools
Report to supervisor at office as scheduled
Able to carry ladders weighting up to 70 pounds, which is the 32-foot, fiberglass, rated “Red”
Prolonged sitting due to driving, which is at least 15% of daily responsibilities
Stooping down working at ground level, and reaching above head to repair fixtures
Climbing in and out of the bucket on boom truck in order to work at high reach levels
Able to lift ballasts weighing up to 25 pounds to install into fixtures
Pulling wire
Climbing in and out of bed/back of truck and/or vans
Able to war tool belt with tools attached
Able to hold fixtures and frames and lenses, and drill for fixture installation and removal
Participate in on-call schedule 30. Performing other duties as assigned.
MINIMUM QUALIFICATIONSRequired
High School Diploma/GED
CA Non-Residential Lighting Technician or General Journeyman Electrician certification
Minimum 2-5 years of experience performing lighting maintenance work for retail and commercial
Clean DVM record
Preferred
Aerial Lift Certification preferred, but not required
Minimum 2-5 years boom truck experience strongly preferred
Minimum 2 years of experienced in writing estimates/ quotes preferred
Microsoft Office 2007 or 2010 (including SharePoint, Outlook, and Word) experience preferred
OSHA 10hr. Certified preferred, but not required
Measurements: The lighting technician will be evaluated on customer satisfaction data, dispatcher personnel support feedback and operational metrics developed by the Operations manager/Service Manager that best reflect their role. Other special assignments may be of consideration for measurement against personal and team performance.Travel Requirements: 10%Professional development: Field Service Automation training, problem solving skills, customer relations management and quality based learning initiatives.REQNUMBER: 107177All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
