Customer Care Representative-INR Device Program- (Pleasanton, CA)The INR (International Normalized Ratio) Customer Care Representative assists patients throughout the Remote INR Testing Program. Representatives in this role receive and record test results from patients via inbound phone calls, while also supporting the patient with additional requests and troubleshooting of devices needed for compliance/adherence to the testing program. This role also communicates with physician offices in reporting test results.Your role:
Receiving inbound phone calls from patients reporting their INR test results and accurately documenting in the patients’ account
Assisting patients with ordering testing supplies
Troubleshooting patient testing meters
Making outbound phone calls to notify physicians’ offices of out-of-range test results.
Meeting all quality and performance standards
You're the right fit if:
You have a High School Diploma or General Educational Development (GED)
You’ve acquired 1+ years of customer service experience, and 1+ years call center experience preferred.
Your skills include proficiency using a computer and Microsoft Office (Word, Excel, and Outlook); comfortable using telephone and computer to perform job responsibilities.
You have direct internet connectivity at workstation, with a speed requirement of 45+Mbps down and 2+Mbps up. Exceptions to this for specific positions within the Company must be presented for approval prior to employment.
You have experience communicating to patients in a healthcare setting (preferred)
Comfortable with a work schedule Monday-Friday between 5:00am-5:00pm PST (5am-2pm or 8am-5pm )
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.Philips Transparency DetailsThe hourly pay range for this position is $19.00 to $21.00, plus overtime eligible. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Pleasanton, CA .#LI-PH1It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran
