We are seeking a dedicated and motivated Customer Service Trainer to support the development and performance of our customer-facing teams. This role focuses on delivering structured training, enhancing communication standards, and ensuring consistency in service excellence across all operations. The ideal candidate is passionate about coaching, process improvement, and fostering professional growth within teams.ResponsibilitiesDesign and deliver engaging customer service training programsConduct onboarding sessions for new team membersEvaluate training effectiveness and recommend improvementsDevelop training materials, guides, and performance toolsSupport team leaders with coaching strategies and development plansMonitor service standards and ensure alignment with company valuesFacilitate workshops focused on communication, problem-solving, and customer experience
