Company DescriptionAt Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.Job DescriptionThe Crew Relations Leader is responsible for partnering with our restaurants and leaders to provide support, which includes conducting comprehensive, end-to-end investigative support for crew concerns (e.g., allegations of harassment, discrimination, retaliation, and wage & hour violations). This role is a dedicated resource that focuses on conducting fair, unbiased, and consistent investigations and providing support for performance management.Your Impact and Responsibilities:Promptly and objectively investigates highly sensitive crewmember issues, concerns and allegations ranging from moderate to high risk in close collaboration with business partners (as appropriate) and in alignment with the company’s policies, procedures, and standards, including:
Promptly and objectively investigates highly sensitive crewmember issues, concerns and allegations ranging from moderate to high risk in close collaboration with business partners (as appropriate) and in alignment with the company’s policies, procedures, and standards, including:
Manages the end-to-end investigation process
Manages assigned casework in an orderly, timely manner
Maintains and tracks all matters in a centralized database following documentation, reporting, and confidentiality standards
Documents investigations accurately, thoroughly, and in a clear, organized manner
Analyzes data from various internal systems as appropriate
Brings investigations to timely resolution
Exercises sound judgment and escalates matters to the appropriate parties
Supports crisis situations in partnership with the appropriate internal teams
Analyzes aggregate casework data to identify systemic issue trends and makes recommendations in partnership with internal teams for review
Supports responding to claims and charges from regulatory and/or administrative agencies
Supports performance management of crew (e.g., coaching, feedback on areas of opportunity, and redirectives)
Qualifications
3+ years of human resources or employment compliance experience in providing crew relations investigation support to a large-scale, growth-oriented restaurant, customer, or retail organization
Able to handle highly confidential information and maintain strict confidentiality in a time-sensitive manner
Exceptional people and interpersonal skills
Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
Self-driven, flexible, and highly energetic with strong analytical, written, and verbal communication skills
Able to work effectively and efficiently both independently and collaboratively
Advanced in Microsoft Office Suite: Excel, PowerPoint, Access, Outlook, and Word
Bachelor’s degree or equivalent experience
SHRM certification, PHR or SPHR, preferred
Starting from $104,000 - $127,000 annually plus incentive
The total compensation package for this position may also include other elements, including a performance bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Pay is based on location, experience, and qualifications etc.
Additional InformationThe physical work environment for this role includes a combination of working from a home-based office, representing Raising Cane’s out in the community, traveling throughout the division, as well as time spent in our Restaurants. This can and will include working in a fast-paced kitchen and interacting with and serving customers. This requires extended periods of physical exertion such as walking, standing and lifting. It also includes working both inside and outside in varied temperatures, with and around food products and common allergens, industrial equipment, commercial cleaning products, and requires use of personal protective equipment and ergonomic activities necessary to complete the job function.All your information will be kept confidential according to EEO guidelines.Terms of Use (http://www.raisingcanes.com/terms-of-use/)Privacy PolicyCandidate Privacy Notice (https://www.raisingcanes.com/candidate-privacy-notice/)
