A host's job is primarily to act as the first point of contact for guests in a restaurant, which involves greeting customers, managing reservations and waiting lists, and seating guests at their tables. They also answer phone calls, provide information about the establishment, and assist servers as needed. Hosts create a welcoming atmosphere!
Key responsibilities
1. Guest services:
- Welcome guests warmly as they enter.
- Provide accurate wait time estimates and manage the waiting list.
- Answer phone calls and respond to guest inquiries.
- Escort guests to their tables and provide menus
2. Table and reservation management:
- Handle reservations for individual parties and large groups.
- Use seating charts and policies to efficiently assign tables and optimize seating arrangements.
- Monitor the status of tables (clean, dirty, occupied).
3. Assisting staff and maintaining the front-of-house:
- Coordinate with servers to ensure efficient service flow.
- Keep the reception area, entryway, and menus clean and organized.
- Help with opening and closing side work duties.
4. Handling issues:
- Politely address guest complaints or concerns and inform management of any dissatisfaction.
No prior server experience please! Thank you!
