Self-Storage Property Manager
Job Summary:
Ensure efficient operation of one or more self-storage facilities. Duties
include maximizing sales & occupancy, controlling delinquencies, performing
required custodial and minor maintenance functions and other duties as
assigned.
Duties and Responsibilities:
Perform daily functions of running the self-storage facility in accordance with
company standards:
Promote rentals of storage units by competently
handling telephone and in-person inquiries and providing information to
customers.
Effectively utilize computer system to log all transactions and tenant data /
correspondence.
Collect funds by phone and in person and post payments.
Complete daily walk thru inspections, checking locks and cleaning units as
needed.
Conduct limited retail sales following proper cash management procedures.
Resolve any customer issues effectively and in a timely manner.
Open and close the office daily.
Contact tenants for issues such as past due accounts, auction notification,
concerns with units, etc.
Monitor the physical condition of the facility and report maintenance
requirements.
Keep office and restroom clean and organized.
Maintain exterior areas and grounds attractive and free of debris.
Skills and Competencies:
Skill in interacting with the public and providing excellent customer service.
Polite and respectful, listening to customers’ concerns.
Able to learn and consistently apply company policies and procedures.
Communicate effectively, including handling telephone calls efficiently and
relaying messages accurately.
Understand the features and benefits of the facility and affiliated products
and be able to leverage for increased sales.
Confidence to work with minimum direct supervision.
Qualifications and Requirements:
Professional presentation and appearance.
Able to perform light maintenance and clean-up tasks.
Familiarity with computer software programs (Yardi Breeze a plus).
Frequent lifting up to 25 pounds, bending, reaching above shoulder level,
pulling, typing, prolonged standing or sitting.
High school diploma or equivalent.
Valid driver’s license.
Successful background check.
