Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. THE WORK:
L2 Technical Support Engineer plays a key role as the front-line interface between the Engineering team and Product Owner and operates as a second level of support.
Responsible for providing L2 support by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems (including the API) in accordance with applicable service level agreements.
Build, deploy, and maintain the client-side software packages for both Windows and Mac Operating Systems
Escalate incident tickets through the appropriate channels and hold those escalated to accountable for responding in accordance with SLAs.
Prioritize and manage multiple open tickets at one time.
Perform routine maintenance and troubleshooting of the on-prem servers.
Participate in code review, architectural discussions, and document architectural designs through diagrams and logical flows.
Collaborate with cross-functional teams to define technical requirements, specifications, and integration points.
Identify potential conflicts or issues and proactively engage the appropriate vendors/teams to mitigate and resolve issues.
Effectively document investigative steps and analysis to escalate technical issues to the Product and IT owners.
Responsible to do the onshore offshore handoff and relay the communications on a timely manner to avoid gaps.
Estimates and plans out work through user stories and tasks.
Understand Business needs and run proof of concepts to demonstrate new functionality requirements.
HERE'S WHAT YOU WILL NEED:
A minimum of 2 years of experience with NetDocuments Document Management System and administration and configuration of NetDocuments and its related integrations such as DocuSign, Accuroute and SharePoint applications
Proficient with MS Office applications and add-ons
Proficient in .NET, C#, SQL, and API development
High School Diploma/GED
BONUS POINTS IF YOU HAVE:
Knowledge of file encodings (UTF-8, ANSI, etc.)
Experience in ServiceNow
Experience working with third party vendors
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here. (https://www.accenture.com/us-en/careers/local/benefits) Role LocationCalifornia – $37.98 - $47.98/hourColorado – $37.98 - $47.98/hourDistrict of Columbia – $37.98 - $47.98/hourMaryland – $37.98 - $47.98/hourNew York – $37.98 - $47.98/hourWashington – $37.98 - $47.98/hourWhat We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce) Equal Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .Requesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
