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Description Are you looking for work via Robert Half in the Customer Services field? You might be interested in this Customer Service Representative position in a dynamic, rapidly-changing call center. If you love building solid customer relationships, and are articulate and highly-skilled, this Customer Service Representative position might be for you. This San Diego, California Customer Service Representative position could be for you, if you're available for a short-term contract / temporary to hire opportunity.What you get to do every single dayProvide accurate, friendly customer service in a timely fashion
Receive and place telephone calls
Field and send written business correspondence
By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers Requirements - 1+ years of past relevant experience
Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Good understanding of Patient Access
Command of Resolve Customer Service
Practical knowledge of Vision Benefits
General familiarity with Veterans Benefits
Foundational knowledge in customer service
Comprehensive knowledge of Call Center Customer Service
Previous experience working with Inbound Call Center
Well-founded grasp of Verify Benefits
Dental Benefits experience highly desired
Wide ranging experience with Inbound Telephone Calls
Earlier work involving Pleasant Phone
Quality experience with Verify Insurance Benefits
Strong familiarity with Superior Customer Service
Proven knowledge of explanation of benefits (EOB's)
Experience performing extensive research to resolve complex customer inquiries
Strong customer service and office administrative skills
Ability to communicate verbally and in writing effectively throughout all levels of the company
Strong problem-solving skills
Proficiency with Microsoft office applications
Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
Upbeat, positive attitude and an approach to work rooted in professionalism
Demonstrated talents in communicating and interacting with clients/customers, both internal and external
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .
