Description We are offering an opportunity for a Case Specialist to join our client's team in San Diego, California. The role will primarily involve reviewing and processing applications, providing customer service, and ensuring accurate record-keeping. This role requires fluency in Dari, Pashto, or Farsi and will involve significant interaction with different individuals. Responsibilities: Review and analyze customer applications, making informed decisions based on data and sustainability Maintain communications with customers, addressing inquiries and providing updates Keep accurate and up-to-date records of customer interactions and case progress Provide necessary case management services and housing assistance referrals Follow up on cases, ensuring that customer information such as addresses, and financial situations are current Collaborate with superiors for training and approval of funding requests Perform case file reviews, ensuring completion and accuracy before processing for release of payment Respond to routine requests for information concerning cases Maintain consistent and thorough follow-up on existing cases Utilize language skills in Farsi or Dari to facilitate communication with diverse customer baseRequirements Proficiency in the Farsi, Dari, or Pashto language is essential for effective communication with a diverse range of clients. Strong customer service skills are required to ensure a positive experience for all clients. Ability to resolve customer service disputes in a detail oriented and efficient manner. Excellent written and verbal communication skills are necessary for successful interaction with clients and team members. Strong problem-solving skills are essential for handling customer complaints and queries. Ability to multitask and manage time effectively to meet deadlines and handle multiple cases simultaneously. Proficient in using computer software and technology for maintaining and updating case records. A team player with the ability to collaborate with others to achieve common goals. Ability to maintain confidentiality and handle sensitive information with discretion. Strong organizational skills are necessary for managing and prioritizing caseload. Adherence to company policies and regulations related to case management. Willingness to continue learning and enhancing skills through ongoing training and development opportunities. Demonstrated ability to work under pressure in a fast-paced environment. High level of attention to detail is crucial for handling case documentation and record keeping.TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
