Agile IT is a Microsoft-focused consulting and managed services provider. We help organizations modernize and secure Microsoft 365, Azure, and GCC/GCC-High environments, turning security and compliance into durable, repeatable outcomes for customers.Our mission: CMMC for the DIB. We exist to help the Defense Industrial Base achieve and sustain CMMC compliance so the DoD supply chain can operate securely. The COO will convert this mission into scalable operations by:Building a repeatable, audit-ready operating model that maps CMMC (and NIST 800-171/172) controls into day-to-day managed services on Microsoft cloud platforms.Protecting CUI/FCI through standardized runbooks, control monitoring, and evidence capture embedded in our tooling and delivery.Shortening time-to-readiness for assessments while maintaining continuous compliance (not just point-in-time).Enabling primes and subcontractors across the DIB with right-sized offerings that scale from advisory to fully managed compliance.We're hiring a mission-driven, hands-on COO to lead end-to-end service delivery, transform operations, and scale our CMMC-centric offerings for the DIB. You blend deep Microsoft consulting expertise with MSP/professional-services leadership and have a track record of operationalizing compliance at scale.What you’ll do:DIB/CMMC mission leadership:Own our CMMC program – overseeing readiness assessments, remediation roadmaps/POA&Ms, evidence automation, assessor coordination, and post-assessment sustainment.Translate CMMC/NIST controls into standardized delivery (runbooks, OLAs/SLAs, control ownership, monitoring, reporting).Drive platform-led compliance by integrating evidence and control checks into RMM/PSA tools, Microsoft security tooling, and automation workflows.Service operations & delivery:Lead the Managed Services, Professional Services/Project Delivery, Customer Success, and Operations teams.Implement and mature ITIL processes (incident/problem/change management), KPI dashboards, and continuous-improvement cadences.Standardize Microsoft-centric service offerings (Azure, M365, GCC/GCC-High, security) with clear scoping, pricing, and capacity models.Financial & growth ownership:Own the services P&L – improve utilization, forecasting accuracy, and gross margins.Align delivery capacity with pipeline; partner with Sales/Pre-sales/Finance on pricing, SOW quality, and renewals to ensure profitable growth.People & culture:Build and coach a high-trust, compliance-first delivery organization (Service Managers, PMs, Technical Leads, TAMs).Develop leaders and establish clear accountability and ownership for all services and controls.Customer & partner engagement:Act as executive sponsor for strategic DIB customer accounts and lead resolution of major escalations.Collaborate with prime contractors, technology partners, and assessors to ensure smooth CMMC assessment and sustainment cycles.What success looks like (12–18 months):100% evidence completeness for managed CMMC customers; ≥ 90% SLA attainment across all services.Time-to-audit-ready reduced by X% (baseline to be determined upon start).Utilization and gross margins improved to target levels while maintaining top-quartile CSAT/NPS.A standardized CMMC service catalog with clear tiering and embedded automation coverage is in place.
