The Entry Level Customer Service Representative will support the records retrieval department in the collection of medical records, radiology film, insurance documents, medical billing, and employment records for legal purposes. Hours are Monday through Friday from 8 AM - 5 PM. Full benefits, including health, dental, vision, FSA, PTO, paid holidays, and a 401K plan.  Provide daily status/updates to various clients via phone, emails, memos, and e-faxesContinually monitor and communicate with different facilities to follow-up for records production by making daily calls, emails, fax status checks, and mailing out reminder lettersPrepare and send out new serve documents daily for serviceConsult with clients and staff to issue/reissue new requestsMatch, review, and process records and documents based on requested parameters of subpoenas and authorizationsIssue payments, obtain and provide additional information/documents to custodians so they can process requestsClose and notify all parties of orders that are being canceled, reissued, or received objectionsInput status/codes in our proprietary software to ensure information for each order is up to dateNot assigned to specific clients, work assigned based on areas of coveragePerform other job duties as assigned by Management
