Vacancy expired!
We are currently hiring for an amazing opportunity with one of San Diego’s largest Non-Profit organizations. We are looking for people-focused professionals that are passionate about making a positive impact on their community. If you are looking to build out a long term, growing career with a reputable, collaborative and innovative organization, this is the company/position for you! Please see the details below and send a copy of your updated resume to gpeoples@astoncarter.com if you would like to proceed with this opportunity! Description:
Performs in-depth screening for community programs for the purpose of educating, navigating and connecting clients with needed services.
Using needs assessment, identifies programs to assist the client based on the social determinants of health.
Actively listens to clients to develop a strategy that identifies solutions to barriers to access.
Identifies and accurately refers clients to appropriate community resources that may address the clients’ additional health and social needs.
Accurately documents all client interactions and unmet needs in the systems to assist in the identification of gaps in services that can be addressed.
Facilitates client access to community resources and agencies.
Identifies and assists with barriers to care and monitor client progress.
Uses active listening and conversational intent in all interactions to provide high-quality confidential connections to resources and services for clients.
Ensures successful service delivery by continuously monitoring and improving personal productivity, quality measurements, client satisfaction surveys and efficiency.
Manages follow-up conversations with clients to identify needs for advocacy, further services, and feedback regarding services received.
Must be able to listen in Spanish and write in English (15-20% of the calls will be in Spanish).
Skills:Customer service, Bilingual, Call center, Data entry, Inbound callAdditional Skills & Qualifications:
Bilingual in Spanish, listen in Spanish but write in English.
6 month Customer service experience, in a call center would be ideal,
Could be a first job for someone, but they must have a passion to help people.
Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.
A positive attitude, desire to learn and grow and aspirations to lead.
A focus on the growth and well-being of people and the communities to which they belong.
Excellent verbal, written and interpersonal communication skills.
High level of proficiency in web-based systems, real-time communication systems (i.e.: chat), Microsoft Office, and other Client Record Management systems.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
