What you get to do in this role:Logging calls and incidents on the IT Service Desk and maintaining details of software / hardware problems detected.Providing initial triage technical support; answering support queries via phone or e-mail in a timely efficient manner.You will be escalating to internal or external support resources and Subject Matter Experts when necessary.You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or training.You will perform initial triage of customer cases with documented solutions and/or workarounds.
