Job Family: Customer ServicesReq ID: 412265Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives. The Security Systems Service Operations Supervisor leads a team responsible for performing service work for security. Why is this so important? The right candidate will coordinate specialist and technician activities for all installed projects, technical support programs, and time-and-materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met. As a Security Systems Operations Supervisor , you will:
Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, and schedule formal training.
Schedule and assign tasks to the team and drive business growth by enabling and leading a highly effective team. Periodically assist the team with maintenance activities and submittal of required paperwork.
Identify additional chargeable opportunities, including T&M, system upgrades, and service contract expansions and complete and submit written service orders and reports covering all aspects of each assignment and activity.
Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team.
Support contract profitability through cost containment procedures and processes.
Ensure contract requirements are met and performed to a high standard and develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely
Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.
Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements. Ensure employees are properly trained on all safety requirements and enforce adherence to organizational processes, tools, and workflow standards.
Maintain excellent organizational and interpersonal skills
You will make an impact with these qualifications: Basic Qualifications:
Required education: High school diploma, state-recognized GED, or state-recognized high school proficiency exam.
Required travel: 10%
5+ years of experience in Low-Voltage securityspecifically in Video and Access based platforms
5+ years of experience leading a team or in leading project execution
Proficient in Microsoft Office and good verbal and written communication skills in English
Ability to read and understand design and construction documents
Skilled in the PC applications and in the use of word processing and spreadsheet programs. (Proficiency with Microsoft Office)
Must be able to carry and move equipment and tools weighing up to 75 pounds unassisted
Must be 21 years of age and possess a valid driver's license with limited violations
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
This position supports a Siemens customer that requires all employees and vendors to be fully vaccinated against COVID-19 where permitted by applicable law and in accordance with an accommodation based on legally protected reasons
Preferred Qualifications:
Familiarity with Bluebeam or equivalent software
You’ll benefit from:
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $73,080- $125,280 and the annual incentive target is 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Ready to create your own journey? Join us today and help create a better #TomorrowWithUs! About Siemens: We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Our Commitment to Diversity, Equity, and Inclusion: We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) . Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. #LI-MPCA #RSS #LI-Onsite low voltage, security systems, software house, ccure, c-cure, access management, ip camera, cctv, surveillance, security alarm, nvr, genetec, access control, video systems, exacqvision, edvrclient, omnicast, synergis, hd camera, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect, vms, securos, Electrical wiring, avigilon, genetec security center, onssi, lenel onguard, boschEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
