What you get to do in this role:We are seeking a highly motivated Senior Business Operations Manager to support our Hyperscaler Sales Organization. You will be joining a fast-paced, high-growth organization that is delivering against one of ServiceNow’s biggest priorities.In this role, you will:Be the strategic business operations partner for one or more of our hyperscaler (AWS, Google, Microsoft) sales leaders and teamOwn all aspects of pipeline and forecast management for your aligned hyperscaler(s).Monitor and resolve opportunity data hygiene to ensure forecast accuracy and completeness.Own communication and governance of operational and compensation policies and processes.Support new rep onboarding – comp plan and quota assignments, system accesses, dashboard and tool enablement.Partner with Sales, Sales Operations, Finance, Commissions, NPI , Legal and other cross-functional teams as needed on deal support.Manage and resolve deal and compensation exceptions and escalations.Provide input to and drive execution of all annual planning activities for your aligned hyperscaler(s).Lead cross-hyperscaler forecast consolidation and managementOwn weekly roll up and communication of forecast across all hyperscalers.Establish forecast processes, methodologies and tools for efficiency, scale and accuracy.Drive forecast standardization and best practices across all hyperscalers.Lead strategy and implementation of 3rd party hyperscaler operations processes (example: Tackle or Workspan)
