This is a full time position with day shifts, Monday through Friday, at Scripps Coastal Medical Center Solana Beach.Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.Why join Scripps Health?/AWARD-WINNING WORKPLACE:/· #5 in Fortune Best Workplaces in Health Care 2023· #78 in 2023 PEOPLE Companies that Care· #95 in Fortune 100 Best Companies to Work for 2023· Recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024· Nearly a quarter of our employees have been with Scripps Health for over 10 years.Join a winning team at Scripps Coastal Medical Center Solana Beach as a Lead, Patient Service supporting the Family Practice department. This position will help support, lead, and mentor a team of Patient Service Representatives that serve our patients at this site. Together, you’ll bring your expertise, compassion and excellence to all we do. The ideal candidate will thrive in a fast-paced environment, enjoy leading on the front lines, and be an example of world class customer service.The Lead, Patient Service is responsible for the following, as well as other duties as assigned:
Assisting with daily department operations including training, technical support, mentoring and performance management of staff.
Performing quality audits and works towards assurance of consistency and standardization of procedures.
Managing departmental resources and keeping abreast of current policies, practices and procedures and provide guidance to staff.
Assisting in urgent situations requiring immediate decision making.
Assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care.
Providing department orientation and training.
Providing feedback for consideration on staff annual performance evaluations, as well as input to leadership regarding job performance, improvement and engagement.
Assisting in new employee hiring and timekeeping editing.
Managing workflows and ensuring benchmarks are met and end of day reconciliation is accurate.
Leading performance improvement projects and maintaining department productivity reports.
Acting as the department manager/supervisor in their absence.
Engaging in patient Check-in, Check-out, scheduling, and billing coordination.
Communications with customers including clinical and non-clinical staff, physicians and leadership to assist in managing department operations.
Providing appropriate resolution to patient service recovery.
Required Qualifications:
One year of Customer/Patient Service experience in a healthcare setting.
Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
Excellent communication and customer service skills.
Strong organizational and analytical skills; innovative with ability to identify and solve problems as well as able to adapt, prioritize and meet deadlines
Preferred Qualifications:
Two years of Customer/Patient Service experience in a healthcare.
Previous training experience and leadership skills.
Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
Job: Admin Supp Organization: Scripps Coastal Medical Center Title: Lead, Patient Service - Family Practice Location: Northern San Diego County-SOLANA BEACH-SCRIPPS COASTAL MEDICAL CENTER - SOLANA BEACH Requisition ID: 242003187
