About the team:The mission of the AI Platform Security Outbound Product Management team is to gather, distill, and distribute the information needed to build, market, sell, and support AI and workflow privacy and security products. Members of this team:Gather customer, partner, and sales feedback to influence the Product RoadmapCoordinate with pricing specialists and other stakeholders to properly price and package our productsWork with our marketing partners and other stakeholders to create customer-facing whitepapers, product decks, webinars, blog posts, demos, and presentations.Deliver sales and partner enablement.Work with internal product teams to develop support documentation and implementation guides for our Support and Delivery teams.About the role:In this role you are a subject matter expert in the way changes to security and privacy best practices affect customers of the ServiceNow AI Platform. You will spend approximately 25% of your time talking to customers about what they are doing with ServiceNow, what they want to do with ServiceNow, what kind of data they have in ServiceNow and how they wish to protect that data. This requires the interest and willingness to be constantly learning the cybersecurity space and its intersection with industry standards organizations and regulated markets. With this combined proficiency and set of soft skills you will be able to simplify and articulate the products’ complexities for all audiences. You are passionate about discovering pain points and friction and developing a relationship with our customers and then using what you’ve learned to inform our product roadmap, our sales and marketing messaging, and our technical product enablement.The impact you'll make:EducationShare your expertise through informative and engaging content. Increase the institutional knowledge of data security, privacy, international compliance regulations, and the current state of the art in these fields.Act as the recognized Subject Matter Expert on security and privacy emerging products for the platform and how those products map to customer pain points.Teach our sales teams and partners how our security and privacy solutions provide value to our customers.Inform the product roadmap with your knowledge of security and privacy and the needs of our customers.Contribute to the emerging Security and Privacy products Implementation best practices documentation to yield optimal customer outcomes.Establish repeatable action plans to link customer-focused outcomes to security product challenges - from activation to implementation to adoption and success, migrations, and product end-of-life/support. Sales SuccessYou will be on the leading edge of establishing the go-to-market strategy and motion by collaborating with Inbound Product Management and Product Marketing to understand sales motions and value propositions.You will use those concepts to be the main coordinator and contributor of enablement content across multiple customer-facing teams to ensure the go-to-market motions are successful.You will support our internal go-to-market teams in their pursuit of deals related to our security and privacy products.Represent platform security for industry analyst responses.Inform and collaborate on pricing/packaging strategy for optimal user conversions across product packages.Influence product marketing teams to provide direction for product positioning, messaging and enablement that is both internal and public facing.Identify inefficiencies and new opportunities to improve business growth metrics. Product SuccessYou will be responsible for helping our early adopting customers achieve value from our emerging Security and Privacy solutions by ensuring implementation guides are created and updated for our products.You will collect customer success stories that can be published to help jump-start the reference engine for our emerging Security and Privacy solutions.Be the voice of the customer, partners, and sellers to establish yourself as a trusted advisor on platform security solution matters.You will be helping the customer support team on some related case tasks analysis to verify if the content provided to the support team is clear and detailed or needs to be improved.
