517368 Remote Service EngineerPatient Care / Monitoring Solutions (PCMS) Remote Support team as an experienced Customer Support Engineer! You will combine your networking and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with Philips Patient Monitoring and Defibrillator products.Your role:Acting as a Customer Support Specialist (CSS), the aim of your job is to provide telephone and remote technical support to external healthcare customers and field partners, utilizing the latest remote access technologies.
Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
Resolving customer service events by leveraging Philips tools and resources as needed
Timely escalation of customer product issues for evaluation and action by higher level support
Utilization of appropriate remote tools to resolve issue and thus avoid dispatching of service call to Field Service Engineer
Implementing best practices and process improvements while diagnosing problems, apply effective solutions and determine follow up actions
Driving increased productivity through utilization of remote tools and technical skills
You're the right fit if:
2 year/ Associates Degree or equivalent is required; 4 year technical degree preferred
Desired training in one of the following: biomedical, networking, electrical engineering, or computer science
At least 2-5 years strong networking experience(Windows Networking, Wireless Networking) is desired
The following certifications are a plus: A+, Net+, CCENT, and/or CCNA
Prior experience servicing Patient Monitoring and/or healthcare equipment is a plus
Effective communication skills
Ability to troubleshoot and think logically about solutions
Interpersonal skills with teams and customers
Prioritization and time management
Technical solutions authoring
Ability to solve mechanical and electrical problems using appropriate tools
Ability to utilize MS office and other CRM products and applications
Ability to type 30 words per minute
Ability to demonstrate versatility with a variety of Philips products and customers
Travel will be determined according to business requirements
About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.Philips Transparency Details:The pay range for this position is $35.34 to $60.58, annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional Information:US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.#LI-PH1#LI-RemoteIt is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran
