At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXvJpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.App Engine's primary goal is to simplify the process of developing custom applications on the ServiceNow platform. We empower non-experts by providing user-friendly tools that enable them to create tailored applications to address their specific requirements. Our focus revolves around crafting intuitive interfaces that shield customers from overwhelming technical complexities, allowing them to concentrate on the practical outcomes of their applications.To accomplish this, we integrate pre-built templates for common applications and foundational building blocks, with a future to incorporate conversational AI to streamline application development. Our vision is to make app creation a straightforward and accessible endeavor.Role:We are seeking an experienced and dynamic individual to join our team. As a Senior Manager for App Engine, you’ll lead team members as they work w/ key stakeholders as they evaluate, design, develop and deliver high quality experiences to our customers. In this leadership role, you will be responsible for overseeing and driving engineering initiatives to deliver outstanding customer experiences.What you get to do in this role:
Design and deliver an outstanding experience for our customers – targeting the citizen developer persona; this involves everything from Generative AI to simple “on rails” declarative tooling like Creator Studio for creating specific types of applications.
Manage daily activities of the development team to drive engineering excellence, working in an Agile/Scrum environment.
Manage and execute against project plans and delivery commitments.
Work w/ product architecture, management, design, support, and other teams to create high-quality solutions.
Manage customer escalations, as well as occasional customer meetings discussing new features, feedback, and issues (led by Product Management)
Solve difficult and sometimes ambiguous problems.
Provide technical guidance, career development, and mentoring to team members.
Manage departmental resources, staffing, and mentoring to enhance/maintain our best-of-class engineering team.
To be successful in this role you have:
Passion for Java, JavaScript and the Web as a platform, reusability, and componentization
Passion for software development and problem-solving
Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
Advanced knowledge with relational databases including development, troubleshooting and performance optimization.
Ability to execute a project based on our priorities, context, risks, and desired outcomes.
Fluency in one or more relevant programming languages (Java, C, Ruby, Shell, JavaScript)
Knowledge of AJAX, JSON, HTML, XML, CSS, SOAP, REST, and associated frameworks.
8+ years of experience with technologies which are relevant to ServiceNow and/or similar technology and advanced coding skills.
5+ years of experience in a people management role
Must have hands on recent programming experience and involved in software development life cycle.
RM24FD21For positions in California (outside of the Bay Area), we offer a base pay of $163,000 - $285,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
