Agile IT is looking for a Service Delivery Manager to lead the implementation of critical fixed-price projects that enable our government and defense contractor clients to modernize in the Microsoft Cloud. These projects – often centered on Azure Government migrations, GCC High tenant deployments, and security enablement – are at the core of our mission to combine cloud innovation with rigorous compliance. In this role, you will ensure complex cloud initiatives are executed on time, on budget, and to the highest quality standards (think CMMC Level 2 and beyond). You’ll be orchestrating project teams, managing risks, and keeping stakeholders in the loop from kickoff to closeout. If you’re a process-driven project leader who thrives on coordinating technical teams and exceeding client expectations (and can appreciate an occasional government acronym), this position offers the chance to deliver impactful results in a mission-driven, collaborative environment.Key ResponsibilitiesProject Planning & Execution: Plan, resource, and manage end-to-end delivery of fixed-price cloud enablement projects in Azure Government/GCC High. Develop project plans and schedules, align the right engineers/consultants, and track progress using project management tools to ensure milestones are met.Scope & Quality Management: Ensure project scope and deliverables are clearly defined and agreed upon. Enforce SOW (Statement of Work) clarity, acceptance criteria, and readiness checklists before each phase. Proactively manage change orders and avoid scope creep, while maintaining a keen eye on quality standards and regulatory requirements.Risk, Issue, and Change Control: Take charge of RAID (Risks, Actions, Issues, Decisions) logs and change control processes. Anticipate potential roadblocks or compliance hurdles (security, data residency, etc.) early, and coordinate mitigation plans. You will be the central point for resolving issues – from technical challenges to timeline adjustments – in a controlled, transparent manner.Compliance Coordination: Work closely with our cybersecurity and compliance teams to incorporate required security controls and evidence-gathering into the project plan. For projects involving CMMC compliance or GCC High, coordinate the collection of documentation (SSP, security artifacts) and ensure deliverables meet the necessary compliance criteria for client audits.Financial Oversight: Monitor project financials, keeping a tight handle on burn vs. budget. Maintain a project margin dashboard and provide early warnings if the estimated costs (EAC) start to diverge from the plan. You’ll be responsible for hitting profitability targets on your projects by controlling costs, managing vendor expenses, and avoiding surprise overages.Stakeholder Communication & Escalation: Provide regular status updates to client and internal stakeholders, including executive-level summaries on project health. Manage customer expectations through weekly status meetings and formal reports. If issues escalate, you handle them with professionalism and urgency – coordinating resources to get things back on track and keeping the client’s trust intact.Project Closure & Handoff: Ensure smooth project closure, including final documentation, lessons learned, and a seamless transition of the client into steady-state support or the next phase. You’ll verify all acceptance criteria are met, customers are satisfied, and any follow-up actions (like internal knowledge transfer or support handoff) are completed.
