RN Care Manager

RN Care Manager

26 Oct 2024
California, San diego, 92101 San diego USA

RN Care Manager

Coast Care is one of the largest Home Care Organizations in San Diego. We are locally owned with over 200 years of combined professional experience in the industry and are adding an experienced Care Manager to our team. In this role you will get to make a meaningful and positive impact to the lives of our clients, caregivers, and organization and enable the compassionate and empathetic delivery of essential home care services.

Responsibilities:

Leadership:

Foster a culture of collaboration, empathy, and continuous improvement

Ensure caregiver happiness by supporting their professional needs and development, being an advocate for their success, and creating a culture of accountability

Client Acquisition, Growth, and Retention:

Own the client acquisition process, moving prospects through each stage of the funnel from initial inquiry to intake, assessment and start of care

Guide prospective clients and their families through a personalized consultation and care needs assessment

Assist with client retention strategies, ensuring client happiness and satisfaction

Monitor metrics and suggest new strategies to improve retention and growth

Regularly assess and “rightsize” client services to ensure appropriate levels of care

Build and maintain relationships with clients and their families as a trusted advisor

Care Delivery:

Ensure the development and execution of personalized care plans for each client

Oversee client assessments, contract negotiations, and service adjustments to match evolving needs

Ensure compliance with company’s standard of care

Lead quality assurance initiatives to maintain excellent service delivery

Resolve client concerns and escalations promptly and effectively

Collaborate with other departments to ensure seamless care delivery across all touch-points

Skills and Qualifications

RN is required

3-5 years of experience in home care, home health or other related field

Ability to effectively communicate with clients, families, and caregivers, often in a home environment

Strong focus on personalized care plans, client advocacy, and caregiver support

Empathetic and compassionate towards clients and caregivers

Ability to manage the logistics of coordinating care across different home settings and ensure high standards of service

Flexibility to respond to the unique and sometimes unpredictable nature of home care

Strong problem-solving skills to address and resolve issues that arise in a home care context

Ability to analyze data, identify trends, and use this information to improve care management practices

Coast Care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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