About Us: We specialize in managing and recovering timeshare and hotel-related collections. Our mission is to provide exceptional service and effective solutions while maintaining the highest standards of professionalism and compliance. We seek an enthusiastic, motivating, and high-energy individual to manage our boutique call center. This role will be crucial in overseeing our Collections and Customer Servicing teams, with a particular focus on the Collections department.
Job Overview:
The ideal candidate will have at least three years of experience in collections, comprehensive knowledge of the Fair Debt Collection Practices Act (FDCPA), and a proven track record in managing and training teams. This role involves managing a team and being hands-on with day-to-day operations.
Key Responsibilities:
Supervise and lead a team of 8–15 agents, ensuring effective management and motivation.
Manage your own block of accounts while guiding your team to achieve performance targets.
Handle daily operations and oversee both the Collections and Customer Servicing departments.
Address and resolve problems as they arise, maintaining a calm and proactive approach.
Utilize technology and computer systems efficiently to enhance productivity and streamline processes.
Qualifications:
Minimum of 3 years of experience in collections with solid knowledge of the Fair Debt Collection Practices Act (FDCPA).
Proven leadership skills with the ability to manage and inspire a team.
Strong multitasking abilities and a knack for managing pressure situations effectively.
Excellent interpersonal skills, proven to build and maintain positive relationships.
Proficiency in technology and computer systems.
Bilingual in Spanish is a plus but not required.
Experience in Timeshare or Hotel Collections is a plus.
Ideal Candidate:
A dynamic and motivating leader with a passion for driving team success.
Adaptable and capable of thriving in a fast-paced, high-pressure environment.
Problem-solver with strong organizational skills.
If you are a proactive leader with a background in collections and a talent for managing and motivating teams, we’d love to hear from you!
Schedule:
Full-Time, Monday to Friday, 8 am - 5 pm.
Compensation:
Competitive salary/commission/ bonus
How to Apply:
Interested candidates should email their resumes to admin@resortrecovery.com. Please include a cover letter highlighting their relevant experience.
