Location: This role can be performed fully remote from anywhere in the US. The Engagement Manager is well-rounded, with analytical and technical skills as well as strong communication and customer-facing abilities. You actively seek out new ways to learn and are a proactive problem-solver. The Engagement Manager helps deliver value to our customers through excellent project management and customer support skills.Essential Functions:Define, lead and run implementations for the North America regionMeet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirementsAttend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSMWork closely with the CSM and customers to ensure highest data quality and issues are addressed appropriatelyProactively alert customers when data quality issues arise that pertain to their engagement with Wiser.Proven track record in customer support, communications and/or technical documentationBecome a domain expert, deeply understanding the partnership and customer challenges to solve real problems with data and technology.Able to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support. 
