We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song Our Digital Commerce services create new, innovative customer journeys through bleeding-edge, end-to-end solutions that unify the digital and physical. Leveraging deep industry knowledge and expertise, we build connected and personalized customer experiences that catalyze customer buying decisions—at speed and at scale. We strategize, design, develop and implement omni-channel B2C and B2B commerce capabilities, platforms and systems. By improving digital channel maturity and delivering integrated experiences, we boost customer interaction and engagement, delivering tangible results and a better bottom line.You are: You have proven work experience in Financial Services, and more specifically, the Capital Markets and Retirement space. You are a problem solver with extensive consulting and/or industry experience. You are a clear and effective communicator, and you have an open, relatable manner with clients and colleagues. You perform well in an agile, fast-paced working environment. You know how to balance being a leader with contributing to the collective efforts of the team. You also are:
Passionate about helping clients solve complex challenges and supporting them through critical transformations.
Can design and implement end-to-end B2B, B2C and B2B2C digital commerce, sales and service experiences (e.g. Offer and Order Management, Pricing/Quoting, Sales Strategy, Compensation Strategy) capabilities, and architecture required to bring customer strategies to life.
Understand the ins and outs of the Retirement and Financial Services industry and front-line sales and commerce organizations, and ready to apply your knowledge to clients optimize and transform their sales and service solutions.
Have relevant experience with large scale transformations and business engagement/client facing skills in addition to the ability to demonstrate successful service quality and experience managing junior resources.
Ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities
Working in an agile, fast-paced environment energizes you, and you’re at your best when contributing to a team.
Familiar with the selling processes and you’ve pitched proposal and solutions to help solve problems
The work:
The Retirement & Commerce Transformation Senior Manager will apply their deep expertise in the Retirement, Capital Markets, and/or Financial Services industry at the intersection of Sales and Commerce Transformation functional areas. The candidate will be delivering on engagements in the following areas:
Thought Leadership
Ability to understand client needs, develop proposed solutions and deliver high impact technology initiatives; consult and partner with our clients to help them develop high performance solutions to advance their industry position in Retirement, Capital Markets and/or the Financial Services industry
Build relationships with Financial Services clients to sustain Accenture’s profile as a long-term trusted advisor and partner
Consult and partner with our clients to help them develop high performance solutions to advance their industry position. Advise clients on ways to measure and improve their customer satisfaction, sales and revenue targets, operational efficiency, and other business metrics
Manage and coach junior team members, and continue to grow your own expertise to help Accenture maintain its thought-leadership position
Delivery Execution
Design & execute large scale and complex integrated programs and transformations; focusing on tasks relating to people, process and technology in the Retirement industry.
Implement business changes that drive industry-specific, function and digital operating model transformation, focusing on tasks relating to people and process
Synthesize overall technology needs by analyzing a wide variety of solutions, selecting the most relevant tools/techniques to meet specific client requirements
Manage banking implementation engagements (requirements, design, test, deployment, etc.), from client buy-in to planning, budgeting, deliverables, and risk assessment, with heavy client engagement and large delivery teams
Lead team(s) of Financial Services and other Accenture group practitioners, and build highly successful and efficient teams. Coach and develop junior team members towards more responsibility and enhanced roles.
Sales & Origination
Originate, qualify, and close new opportunities for Accenture with our Financial Services clients, including B2B, B2C and B2B2C digital commerce, sales optimization / experiences (e.g. Lead to Order, Offer Management, Pricing/Quoting, Sales Strategy, Compensation) capabilities
Drive pipeline opportunities from idea to contract to implementation, leveraging the best across Accenture (Song, Strategy & Consulting, Technology, Operations)
Manage performance and profitability of sold deals, and identify opportunities for extension, cross-sell or up-sell
Here’s what you’ll need:
8+ years Retirement or Capital Markets industry experience, leading transformations specifically in a sales, operations, product or strategy role. A robust understanding of the Retirement industry, including market trends and challenges and the regulatory environment, along with knowledge on improving the end-to-end retirement customer experience in a B2B, B2C and B2B2C contexts, is required.
5+ years of experience in management or technology consulting, with broad experience in engagement management, business development, and leading complex transformations
2+ year of experience with originating, qualifying, and closing new opportunities through delivering sales proposals and/or business development
2 + year of experience with:
Making strategic recommendations (or decisions) for critical experiences, products or services of the organization (and/or)
Managing a P&L or a pipeline of business development opportunities (and/or)
Providing enterprise level business or technology advisory all the way to the CEO, CTO, COO, and/or CIO
Bonus points if you have:
Excellent communication (written and oral) and interpersonal skills, including compelling story telling skills, highlighting of a large change or transformation to an executive audience
Strong client relationship development and client management skills
Good organizational, multi-tasking, and time-management skills, including experience working on multiple products or deals at the same time
Ability to build Business Cases that are the basis for large enterprise wide initiatives
Proven ability to work independently and as a team member
Prior experience delivering CRM, CPQ, Lead to Order, Sales Transformation implementations
Advanced degree or financial industry certification
You have experience working with onshore and offshore delivery teams
You are bringing an existing network of relationships within the Financial Services industry at decision making levels (MD, VP or up)
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements
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