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The Account Management team works with high-value merchants to grow their business using Square's powerful ecosystem of products. Our team of account managers and leads partner with product and marketing teams to deeply understand the needs of our merchants and then meet their needs and grow their business through Square solutions.
We are looking for a Senior Manager for our Core Accounts - Account Management team with experience in Sales leadership. You will support and continue to build a high-performing team that drives results for our sellers and for Square. You will co-develop processes, tools, systems, new initiatives and metrics to ensure excellence in account management, at scale. You will also manage high-impact projects for the Account Management organization.
You will:Lead a team of Front Line Managers (3-6 managers) and their teams (30-60 person revenue generating account management team members).
Be a partner and point person for senior members of the Account Management leadership and operational teams.
Be an essential driving force in continuing the account management team's growth at Square, especially in the SMB+ revenue segment.
Represent the needs and unique opportunities that exist within your teams.
Report on team progress, product insights, and seller learnings to key internal stakeholders across Square.
Develop change management to ensure agreement at leadership and account manager levels.
Build on a culture of smart work, seller focus and professional integrity.
Develop creative fun ways to motivate your team and the broader core accounts team to exceed targets (revenue outputs, inputs, customer satisfaction, and operational goals).
Engage with product teams to be the customer voice to drive both product attach and product improvements.
7+ years in Account Management, Business Development, or SMB Sales at a high growth company.
5+ years of leadership experience, with 2+ years of experience leading sales managers.
The ability in playing important roles in projects and working on those projects.
Extensive experience in a metrics-driven sales organization.
Strong written and verbal skillset and manage relationships with senior executives.
The ability to hire and develop a successful sales teams.
(Preferred) Experience in high transaction volume SaaS application.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
PerksWe want you to be well and thrive. Our global benefits package includes:
Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.
