Description We are in search of a Test Center Administrator in San Francisco, California. This role focuses on administering various standardized tests, ensuring compliance with testing policies, and providing technical support for computer-based testing systems. As a Test Center Administrator, you will also be responsible for managing candidate support, supervising testing staff, and maintaining accurate records. This position offers a short term contract employment opportunity.Responsibilities: Coordinate and administer various standardized tests, such as academic, certification, entrance, and vocational tests Ensure the security of test materials and adhere strictly to testing policies and procedures Verify candidate identification and maintain confidentiality of test results Manage and troubleshoot computer-based testing systems, including the installation, maintenance, and updates of hardware and software Provide clear instructions to candidates, address their queries, and ensure a conducive testing environment Recruit, train, and supervise proctors and other testing staff, ensuring proper staffing for test administration Maintain accurate records of test administrations, scores, and incidents Prepare reports as required, utilizing skills in data entry and Microsoft Excel Ensure the testing center is clean, organized, and equipped with necessary supplies and materials Respond to customer inquiries and process customer credit applications as needed. Requirements Proficiency in Microsoft Excel and Microsoft Word Experience in answering inbound and outbound calls Proven ability in call center customer service Strong data entry skills Ability to manage email correspondence effectively Experience in order entry Capacity to schedule appointments Excellent customer service skills Ability to multi-task and prioritize in a fast-paced environment Strong verbal and written communication skills High attention to detail and accuracy Ability to handle confidential information with discretion Strong problem-solving skills Ability to work independently and as part of a team. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
